Sr. Risk Operations Agent

Affirm San Francisco , CA 94118

Posted 4 months ago

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a company that underwrites and services loans, we are extremely attentive to fraud prevention. We will not be successful unless we maintain and scale out our exceptional fraud monitoring and deterrence processes, keeping would-be fraudsters at bay.

What You'll Do

  • Research unauthorized loan claims to ensure accurate and appropriate responses to our customers

  • Investigate and review FCRA disputes received from credit reporting agencies

  • Review chargebacks and compile evidence for the process of representment

  • Regularly review suspicious account activities, spot trends and identify links to deter fraud attacks

  • Work collaboratively with our Back Office team to resolve incoming customer complaints

  • Influence development of risk models and review procedures

What We Look For

  • Passion and drive to change consumer banking for the better

  • 2-3 years of relevant job experience

  • A keen eye for detecting and deterring fraud and risk

  • Excellent analytical and problem solving skills

  • Working knowledge of SQL and some programming language preferred

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways not just candidates who check all the boxes. #LI-KM1

At Affirm, "People Come First" is a core value and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.

We also consider qualified applicants with arrest and conviction records for positions in accordance with applicable laws, including the San Francisco Fair Chance Ordinance.

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Sr. Risk Operations Agent