Lenovo is the fastest growing technology company on the planet, with growth
outpacing our competition quarter after quarter and we're growing! Lenovo's
fundamental belief is that life rewards those who Never Stand Still. Every
day, every employee at Lenovo is focused on moving forward, rejecting
traditional limits, and always seeking a better way. We are looking for the
person who challenges the ordinary and seeks to innovate in learning, while
also balancing execution.
As part of the Lenovo Global Supply Chain, the Reverse Logistics Sr. Manager
is responsible for managing Reverse Logistics Operations for the North America
region. The Sr. Manager will control the end-to-end credit returns process for
Lenovo NA's Retail, eCommerce, and Commercial segments including the following
Responsible for partnering with Logistics, Sales, Customer Service, Product
Management and Quality teams to align requirements and drive the evolution of
the Reverse Logistics program. Identify and maintain strong relationships with
key partners, contributors and stakeholders.
Seek to maximize customer experience, contribute to gross margin, and
minimize operating costs.
Set the overall strategy for credit returns screening, processing, system
transactions and reconciliation. Work with key stakeholders to ensure
appropriate credit amounts and retailer compliance with all return policies.
Develop operational and process standards for all reverse logistics
programs. Identify and resolve issues with product, process and documentation
as required. Performance management and reporting.
Vet and validate Refurbishment and Disposition vendors to ensure
reputability, environmental responsibility, and market control of Lenovo after
sale product. Execute disposition strategy accordingly.
Establish best-in-class contractual terms for consideration by Sales/Legal
for all Retail & Commercial partner negotiations.
Direct the implementation of Reverse Logistics strategy at the National
Returns Center for all reverse logistics programs: returns, repairs and
Set RMA creation guidelines in alignment with contractual terms and ensure
adherence by Lenovo RMA team.
Own returns forecasting / modeling for P&L management.
Partner with Lenovo Services on parts harvesting and parts reuse for
warranty and post-warranty opportunities.
Drive continuous product improvements through the collection and analysis of
related return and repair data, in close collaboration with the Quality team.
Ensure transparent, structured and concise communication to management.
Relevant bachelor's degree or equivalent experience;
At least 5 years of reverse logistics experience with solid business acumen
and knowledge of consumer products;
Experience managing Reverse Logistics / Returns organizations
Prior demonstrated success in leadership, implementation, improvement
programs and change management
Ability to develop strong relationships with suppliers and partners
Experience developing and delivering training and improvement strategies.
Ability to convert these strategies into tactical plans and delivering results
Skills, Abilities and Knowledge
Technology savvy in general, proficiency with MSOffice (Word, PPT, Excel)
Excellent negotiation, persuasiveness and overall verbal and written
Strong medium- and long-term forward planning, organizational, prioritizing
and multi-tasking skills.
Passionate, customer focused approach, driven by high customer satisfaction
A team player with a 'can do' attitude, capable of working with minimal
Ability to analyze and solve problems.
Travel Required: up to 20%
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.