Sr. Reverse Logistics Manager

Lenovo Morrisville , PA 19067

Posted 3 weeks ago

Position Description:


Lenovo is the fastest growing technology company on the planet, with growth
outpacing our competition quarter after quarter and we're growing! Lenovo's
fundamental belief is that life rewards those who Never Stand Still. Every
day, every employee at Lenovo is focused on moving forward, rejecting
traditional limits, and always seeking a better way. We are looking for the
person who challenges the ordinary and seeks to innovate in learning, while
also balancing execution.

As part of the Lenovo Global Supply Chain, the Reverse Logistics Sr. Manager
is responsible for managing Reverse Logistics Operations for the North America
region. The Sr. Manager will control the end-to-end credit returns process for
Lenovo NA's Retail, eCommerce, and Commercial segments including the following
responsibilities:

  • Responsible for partnering with Logistics, Sales, Customer Service, Product
    Management and Quality teams to align requirements and drive the evolution of
    the Reverse Logistics program. Identify and maintain strong relationships with
    key partners, contributors and stakeholders.

  • Seek to maximize customer experience, contribute to gross margin, and
    minimize operating costs.

  • Set the overall strategy for credit returns screening, processing, system
    transactions and reconciliation. Work with key stakeholders to ensure
    appropriate credit amounts and retailer compliance with all return policies.

  • Develop operational and process standards for all reverse logistics
    programs. Identify and resolve issues with product, process and documentation
    as required. Performance management and reporting.

  • Vet and validate Refurbishment and Disposition vendors to ensure
    reputability, environmental responsibility, and market control of Lenovo after
    sale product. Execute disposition strategy accordingly.

  • Establish best-in-class contractual terms for consideration by Sales/Legal
    for all Retail & Commercial partner negotiations.

  • Direct the implementation of Reverse Logistics strategy at the National
    Returns Center for all reverse logistics programs: returns, repairs and
    refurbishment.

  • Set RMA creation guidelines in alignment with contractual terms and ensure
    adherence by Lenovo RMA team.

  • Own returns forecasting / modeling for P&L management.

  • Partner with Lenovo Services on parts harvesting and parts reuse for
    warranty and post-warranty opportunities.

  • Drive continuous product improvements through the collection and analysis of
    related return and repair data, in close collaboration with the Quality team.

  • Ensure transparent, structured and concise communication to management.

Position

Requirements:


Qualifications:

  • Relevant bachelor's degree or equivalent experience;

  • At least 5 years of reverse logistics experience with solid business acumen
    and knowledge of consumer products;

  • Experience managing Reverse Logistics / Returns organizations

  • Prior demonstrated success in leadership, implementation, improvement
    programs and change management

  • Ability to develop strong relationships with suppliers and partners

  • Experience developing and delivering training and improvement strategies.
    Ability to convert these strategies into tactical plans and delivering results
    Skills, Abilities and Knowledge

  • Technology savvy in general, proficiency with MSOffice (Word, PPT, Excel)

  • Excellent negotiation, persuasiveness and overall verbal and written
    communication skills

  • Strong medium- and long-term forward planning, organizational, prioritizing
    and multi-tasking skills.

  • Passionate, customer focused approach, driven by high customer satisfaction
    levels.

  • A team player with a 'can do' attitude, capable of working with minimal
    supervision.

  • Ability to analyze and solve problems.

  • Travel Required: up to 20%

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Counsel DCG

Lenovo

Posted 6 days ago

VIEW JOBS 3/24/2020 12:00:00 AM 2020-06-22T00:00 #### Position Description: Lenovo is seeking talented and dynamic Senior Legal Counsel for Lenovo's growing Data Center Group (DCG). The position will report to DCG General Counsel and engage directly with DCG executives and their teams. Responsibilities will include advising global business teams in areas such as product development, M&A, marketing, complex transactions, strategic partnership agreements and regulatory compliance. Further, the Business Unit (BU) Attorney will act as an interface and liaison to DCG for other corporate legal functions such as litigation, IP, ethics and compliance, data privacy, contracting center of excellence and government relations as well as geography legal teams. The candidate should be knowledgeable in the mechanics and economics of the electronics manufacturing business and be proactive in offering advice and opinions on business and legal issues in order to assist in driving the business owners to achieve desired results. Candidate is expected to grow into a role where they are seen as a trusted business adviser and team member pursuing key global business initiatives. The ideal candidate will have experience engaging with senior executives of a large multi-national corporation and possess excellent facilitation, collaboration and negotiation skills. Further, they should possess significant knowledge of business and contract law along with experience in intellectual property law, software and intellectual property licensing, financial analysis, M&A transactions and knowledge of risk allocation/mitigation strategies. #### Position Requirements: \- JD from a top tier school \- 8+ yrs experience in business and contract law \- Financial, business, technical or IT background should be highlighted \- Combination of in-house and outside counsel exp preferred \- Strong contract drafting and communication skills are required. \- Experience engaging with colleagues and clients globally is preferred. \- Experience engaging with senior executives of a large multi-national corporation; \- Excellent facilitation, collaboration and negotiation skills; \- Possess significant knowledge of business and contract law along with experience in intellectual property law, software and intellectual property licensing, financial analysis, M&A transactions and knowledge of risk allocation/mitigation strategies; \- Mandarin, Spanish, Portuguese or other language skills are a plus. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. Lenovo Morrisville PA

Sr. Reverse Logistics Manager

Lenovo