The primary purpose of the Senior Research Data Coordinator position is to perform level-specific activities related to research projects and studies, requiring judgement, initiative, and independent decision making. Trains others in the coordination of research studies.
JOB SPECIFIC COMPETENCIES:
2.Data Collection, Patient Safety and Enrollment:
3.Data Coordination, Quality Assurance:
4.Research Participant Compensation:
Other duties as assigned
Listen to Others
Team with Others
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:
Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures
Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.
Performance Statement Examples:
Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.
Required: High school diploma or equivalent.
Preferred: Bachelor's degree in behavioral science or biology degree.
Required: Four years of related experience. With preferred degree, no experience required.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 136021
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days
Fund Type: Soft
Pivotal Position: No
Minimum Salary: US Dollar (USD) 38,000
Midpoint Salary: US Dollar (USD) 47,500
Maximum Salary : US Dollar (USD) 57,000
Science Jobs: No
University Of Texas M.D. Anderson