Sr Relationship Assistant

Position Summary

This position ensures that applicable bank lending policies and practices, as well as state and federal regulations are being followed. Responsible for overseeing, processing, and maintaining all loans, accounts, and on boarding of clients assigned to the team.

Principal Duties and Responsibilities

• Maintain calendar for Private Banking Officers.

• Coordinate client meetings: in person, phone call, Dial In, Teams Meeting, Zoom Meeting.

• Manage Non-Sufficient Funds (NSF); responsible for NSF Report.

• Manage Past Dues/Loans and CDs Maturing; responsible for Past Due and Loan and CD Maturing Report.

• Manage Exceptions; responsible for Exception Report.

• Coordinate Teller transactions with Branch; cash, deposits, withdrawals, cashier's checks.

• Perform teller duties including cash, deposit transactions, wire transfers, loan payments, and Cashier's Checks should the branch ops not be available.

• Responsible for managing timecard and following employee handbook.

• Responsible for collecting data and documents from customers requesting a loan and/or bank account.

• Manage client files; follow department standards, safeguard client's confidential information.

• Input customer/client data into bank programs.

• Prepares and completes processes for submitting loan and new account requests.

• Follows bank and department procedure when coordinating, managing and/or submitting client requests.

• Oversees the development and maintenance of loan and credit files.

• Responsible for building internal/external relationships with other lines of business and external centers of influence (COI); title company, attorney office.

• Responsible for completeness, accuracy, and timeliness of job duties.

• Processes and follows up on new and renewed requests.

• Prepares packets that include department checklists, bank checklists, appraisal requests, and setup sheets; not limited to and for the purposes of the coordination of account and loan requests.

• Processes and closes accounts and loan documents in person or via approved electronic delivery with customers and clients.

• Processes accounts and loans from approval to closing and follows up post-closing to assure on boarding of client is complete.

• Engage outside counsel and title company services.

• Request loan documents; LaserPro, PPDocs, Outside Counsel.

• Requests/Orders Title Commitments, Flood Certificates, Appraisals, Title Binder Extensions, UCC searches, OFAC Reports, Lexis Nexis Reports, and Credit Reports.

• Approves HUD's for closing, requests Budgets, Plans and Specs for interims and construction loans.

• Processes customer draw, wire, and transfer requests.

• Reviews and approves documents before they are sent to close.

• Checks on pending loans for Title Commitment and Appraisals.

• Prepares additional security agreements for collateralized loans; prepares HMDA on applicable loans.

• Prepares drafting instructions or prepares and coordinates hand delivery of cashier's checks to dealership for vehicle loans.

• Places Red Flag verifications on all new loans. Sends out denial and withdrawal letters, as necessary.

• Communicates account and loan status with the Loan Origination Department, Compliance Department, Loan Officers, and Customers/Clients.

• In depth knowledge of bank products, services, policies, and procedures to successfully assist customers/clients with all account and loan requests.

• Knowledge of both customer and business account opening along with the ability to recommend and cross sell products and services.

• Perform audit and vault duties as needed.

• Performs duties in compliance with applicable laws and regulations.

• Maintains the security and confidentiality of pertinent information and records.

• Maintains current and up-to-date knowledge and continues professional development through training as applicable.

• Manages and completes bank required compliance training.

• Performs additional duties as assigned and directed.

Education and Experience Required

• Associate Degree or equivalent education and experience required.

• Five years of job-related experience required, preferably in the financial industry.

Skills and Abilities Required

• Job Knowledge/Technical Knowledge: Computer (Microsoft Office, Outlook, Excel, Word, PowerPoint, SalesForce, Loan Origination Software, Account Origination Software, and LaserPro).

• Accuracy, attention to details, organizational skills.

• Analytical skills, problem solving, good time management and excellent follow up skills. Responsive to requests and timely completion of tasks.

• Strong verbal and written communication with all levels.

• Strong leadership and decision making.

• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct.

Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.