Sr. Reimbursement Operations Manager

Mckesson Corporation Scottsdale , AZ 85250

Posted 2 weeks ago

Position Description

Contact center management for a variety of product support programs that manage client reimbursement needs. This position is responsible for the overall management of program operations and operations managers including, but not limited to, staffing, profitability, standard operating procedures, process design, process implementation and process improvements. This position is responsible for strategic direction over multiple programs. This position will monitor client Service Level Agreements (SLA) to ensure compliance and make staffing and process changes and improvements if SLA is not being met. This position will provide supervisory guidance to direct reports and monitor performance based on job descriptions and expectations of the subordinate positions. This position will also act as a liaison between Client Services, Information Systems, Business Analysts, Quality Assurance and Training to achieve synergy of processes, training, efficiency and ultimately, customer satisfaction.

Key Responsibilities

  • Provides strategic direction for managers and supervisors to enhance customer experience, increase productivity, and positively impact margin

  • Manage Operations Managers and Supervisors, performance to be measured against job descriptions and goals

  • Maintain and monitor program revenue and Department Earnings Before Interest and Tax (EBIT)

  • Works closely with Managers and Supervisors to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes

  • Develop standardized policies and procedures, ensure contractual obligations and SLA's are met, maintained, and improved where possible, and manage multiple projects along with potential new client sales opportunities

  • Effectively act as Liaison between with all internal and external customers to provide excellence in Customer Service

Qualifications

Minimum Requirements
5+ years experience in project management, including 2+ years managerial experience.

Critical Skills

  • Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician's office or outpatient billing, pharmacy and/or pharmaceutical manufacturers

  • 2 years of healthcare and supervisory/management related experience.

  • Experience in managing larger healthcare programs with 50-100 agents

  • Understanding of Alternate Funding and Patient Assistant Programs

  • Experience with Public (Medicare/Medicaid) and/or Commercial insurance

  • Experience in program implementation, maintenance and restructure

  • Ability to analyze reimbursement specific data and prepare written reports for upper management and client communications

  • Experience meeting or exceeding multiple SLAs for the program

  • Experience in budget, staffing and profitability models

  • Strong problem solving and decision making skills

  • Ability to effectively handle multiple priorities within a changing environment

Additional Knowledge & Skills

Ability to apply Contact Center and Customer Service best practices, preferred

Previous organizational development and change management experience preferred

Education
4-year degree or related field or equivalent experience

Physical Requirements

General Office Demands

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Manufacturing Operations Technician

The Kemtah Group

Posted 1 week ago

VIEW JOBS 1/8/2019 12:00:00 AM 2019-04-08T00:00 A Sr. Manufacturing Operations Technician job in Scottsdale, AZ is currently available through Belcan. In this role, you will be responsible for maintaining and creating work instructions using a variety of software tools. You will also perform a variety of systems integrations equipment and/or process operations involving an application of technical skills. To be considered for this role, you will have an Associates degree or equivalent, plus a minimum of 1 year of relevant work experience. Due to the nature of the work performed in this facility US citizenship is required. Sr. Manufacturing Operations Technician Job duties: Maintain and trouble shoot the shop floor system (Solumina and Eclipse). Seeks out opportunities for process improvements and continuous improvement. Interprets engineering drawings and diagrams. Maintains/revises manufacturing work instructions in electronic instruction and reporting systems. Assists engineering in the set up manufacturing processes. Qualifications: Clear understanding of computer software applications used in a manufacturing environment. Mechanical and/or electrical aptitude. Possesses effective verbal and written communication skills. General problem solving skills. If you are interested in this Sr. Manufacturing Operations Technician job in Scottsdale, AZ, please apply via the apply now link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated servicesfrom jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity. The Kemtah Group Scottsdale AZ

Sr. Reimbursement Operations Manager

Mckesson Corporation