Coordinates, administers and performs the quality function of an engineering and technical nature to ensure product quality and reliability at minimum quality costs. Assumes a responsible leadership role in the successful launch of new programs. Serves as the main quality point of contact for intracompany and external customers. Leads technical support and resolution of quality related issues.
DUTIES AND RESPONSIBILITIES
Promote good customer relations by consistently providing premier customer satisfaction with a professional and friendly appearance and demeanor, can-do attitude, and willingness to help at all times.
Provide fast response to customer problems, to include coordination of sorting/rework at customer site.
Problem Solving & Corrective Action
Provide timely feedback to the company regarding customer concerns.
Participate with and/or direct problem-solving teams to resolve build and customer quality problems, with emphasis on systematic problem prevention.
Provide thorough root cause analysis and permanent corrective action using 8-discipline (8D), 5-whys (5W), Ishikawa (fishbone) analysis, is/is not, six-sigma, design of experiments (DOE), measurement systems analysis (MSA), and other structured problem solving techniques.
Analyze results of structural testing failures to determine root cause and corrective action.
Work with component and tooling/equipment suppliers to improve products and resolve manufacturing problems; may involve travel to customer or supplier location.
Production Quality Support
Train quality and production personnel in quality requirements relating to specific programs, including proper use of control charts; utilize MSA & DOE when required.
Set up statistical process control (SPC) on manufacturing floor utilizing proper control charts; monitor and react to out-of-control conditions.
Prepare written material for training or information (Quality Alerts, 8D, etc.).
Maintain all part-specific documentation as outlined by AIAG, including:
Operator/quality check sheets
Receiving inspection check sheets
Process failure mode effects analysis (PFMEA)
Process change notices
Continuously improve process and product quality.
New Product Introduction
Support product introduction process in plant-related activities, including prototype fabrication and delivery.
Prepare and submit PPAP documentation per AIAG guidelines and IATF & business operating system (BOS)/quality management systems (QMS) requirements.
Transfer print information, such as critical/significant characteristics and traditional/geometric tolerances to control plans, PFMEAs, and gauge concepts.
Develop gauge concepts and procure gauges for specific programs.
Support tooling and equipment runoffs as required.
Understand and adhere to BOS/QMS guidelines, methodologies, and requirements.
Participate in Simultaneous Development Teams.
Participate in internal audits as required.
Perform other assignments as required
Thorough knowledge of 8D process with emphasis on root cause analysis & systematic problem prevention
Ability to resolve customer issues with a high sense of urgency through customer interaction, facilitating team participation and effective root cause analysis.
Ability to use Microsoft Office, engineering graphics, statistical (Minitab or equivalent), & database software.
EDUCATION AND EXPERIENCE
4 Year Technical/Bachelor's Degree, preferably in Engineering or Engineering Technical field; ASQ certification is a plus.
Minimum 5 years in Quality Technician and/or Quality Engineer role, preferably in high volume manufacturing environment; 3 years automotive Tier 1/2/3 supplier experience preferred.