Sr Quality Assurance Spec

Fay Servicing Chicago , IL 60602

Posted 3 months ago

Position Summary:

The Senior Quality Assurance Specialist (SQAS) will be responsible for supporting Quality Assurance activities related to monitoring and measuring the adherence of processes to operational and regulatory requirements. The SQAS will be responsible for assisting management in the creation and maintenance of scorecards, procedures, job aids, reporting, first and second level scorecard reviews (including escalated reviews), meetings and monthly calibrations. The SQAS will provide feedback in the creation of performance improvement goals, the development of applicable remediation actions, as well as be responsive to the needs of the entire Quality Assurance Department.

Qualifications:

Comprehensive knowledge of Quality Assurance as it relates to the mortgage and servicing industry, as well as compliance requirements.

Qualifications Required:

  • 2 + years QA experience

  • 2+ years college required

  • 3+ years mortgage servicing or banking experience

  • Strong working knowledge of collections, customer service, loss mitigation, escrows, bankruptcy, payment processing, boarding and foreclosure

  • Experience in Black Knight LPS/MSP/Director Premier a plus

  • Knowledge and proficiency in Excel, Word and Power Point

  • Proven ability to manage multiple projects and competing priorities

  • Ability to create effective reporting and communicate results to multiple audiences with actionable recommendations

  • Excellent verbal and written communication skills, with the ability to communicate effectively with employees at all levels

  • Ability to work independently

  • Strong analytical, organizational and time management skills

Essential Functions &

Responsibilities:
  • Assists with maintenance of scorecards (including functions within the Audit Management System)

  • Conduct and perform operational and compliance reviews to assess the adequacy of internal controls, including second-level and escalated reviews, as needed

  • Assist management in the creation and maintenance of Procedures and Job Aids

  • Assist management in the creation of monthly reporting, and assist with the maintenance of remediation plans, as needed

  • Assist management with Quality Assurance Specialist training

  • Understand and apply established regulatory requirements and policies and procedures

  • Make recommendations of improvement of controls

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Sr Quality Assurance Spec

Fay Servicing