Sr. Project Manager

Why iCrossing

For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

iCrossing is seeking a Sr. Project Manager with a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients - spanning strategy, analytics, design, technology development, and media. This role will support one of our largest accounts with a focus on web development projects.

Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.

Additionally, the ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of multiple and simultaneous development projects. He or she should have significant experience in client relationship management, strong team leadership, and complex delivery management with both internal and external teams.

What you'll do

• Manage project workstreams through the full development lifecycle while serving as the primary communication point with client's other creative and technology partners
• Experience with Agile ways of working within a Scrum framework for project delivery.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams
• Understand projects and communicate tasks and blockers
• Manage project budgets against variances in profitability, burn and operational efficiency.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing's resource planning system.
• Build dynamic partnerships across iCrossing practices and client teams to best support program goals and evolve delivery approach to stay in alignment with client business needs
• Develop and sustain relationships with client stakeholder, external agency partners, project owners and client management leadership
• Partner with account leads to manage account health and setup business for continued and future success
• Provide project management and leadership to large project teams
• Interact with senior and executive level management (as needed) regarding project, expected business outcome, contract/ engagement administration (SOWs, Change Orders, etc.)
• Enforce delivery excellence and compliance while managing the quality and timeliness in order to deliver on time, within budget, meet revenue / margin targets and meet contractual obligations
• Identify risk and develop plans for risk mitigation
• Use and improve standard delivery methodology for delivering program goals (e.g. agile, waterfall, iterative) while effectively using program management tools, technology management tools, knowledge repositories and team collaboration systems (Smartsheet, Jira, Confluence, MSFT Teams, Slack, Box, etc.)
• Participate in and be a core contributor to iCrossing community

Who you are

• 6+ years of Digital Agency or Digital Consultancy experience
• 6+ years of experience in program/project/team management
• Have a proven ability to establish Agile principles for implementing change and managing teams. ScrumMaster certification (CSM) is a plus.
• Possess strong client, project management, and organizational skills
• Ability to multitask and manage multiple work-streams (projects) effectively and efficiently
• Ability to communicate technical concepts to non-technical audiences
• Ability to interact, manage and influence key stakeholders
• Possess an understanding of financial, budget and vendor contract management
• Ability to scope out and estimate various digital marketing projects
• Understanding of business requirements, user stories, and acceptance criteria
• Ability to understand and oversee creative processes
• Strong verbal, written and communication skills
• Ability to adapt to rapidly changing business needs and priorities.
• Have a positive "can do" attitude with a focus on the success of the team over individual successes.
• Apply ingenuity and determination to find the best possible options to support business needs.
• Take ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization
• Respect other people's opinions and suggestions and work to create an environment of trust.

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.

Lead with Candor: know the line. Is what you say true, good, and useful?

We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.