Sr. Programmer Analyst - CRM

JOB OVERVIEW:

The Senior Programmer Analyst - CRM will provide technical expertise in developing and maintaining business applications such as Darden's enterprise customer data management and marketing systems. Create technical design specifications from business/functional requirements. Work with internal stakeholders to clarify system requirements as appropriate. Configure, program/create business functionality and unit test development work to ensure quality. Work within Darden's SDLC methodology and adhere to technical architecture standards. Proactively identify potential problems and issues and actively communicate and manage issues to resolution.

ROLES AND RESPONSIBILITIES:

• Provide technical expertise for CRM applications.

• Participate in the development of functional requirements and design specifications as appropriate.

• Develop, create, and document technical specifications and designs from which applications and/or technical solutions can be developed that satisfy documented business /functional requirements.

• Provide programming and technical expertise to ensure business solutions (applications) function according to business and technical requirements. Prepare and deliver technical documentation as required.

• Ensure that all code / technical configurations and other work products are thoroughly unit-tested prior to delivery. Participate in system/integration testing as appropriate. Perform code reviews and other QA steps as requested.

• Adhere to Darden SDLC and technology architecture requirements.

• Proactively identify and communicate potential problems and issues to project team members/leaders. Proactively identify alternatives and recommend/implement solutions as appropriate.

• Ensure accurate project status and work estimates (ETCs) are always reported /communicated to project leaders/managers in a timely fashion.

• Effectively communicate with stakeholders throughout the project lifecycle. Ensure issues are analyzed, discussed and resolved in a timely manner.

• Consistently enhance skills and job knowledge by researching new internet/intranet technologies and software products and trends; reading professional publications; maintaining personal networks; participating in professional organizations.

REQUIRED TECHNICAL SKILLS:

• 5+ years' of programming/analysis experience

• Experience with the following development skills and technology:

• C#

• Enterprise Design Patterns; object-oriented design

• Web Services / SOA integration (SOAP, REST)

• Experience with SQL & understanding of relational database concepts.

• Experience implementing data schemas, technical workflows, and custom JavaScript methods

• Experience working with real-time event-driven application architectures using JMS or Kafka

• Demonstrated competency in designing, programming and testing complex applications or components.

• Demonstrated competency in accurately identifying the scope of work and preparing thorough, accurate and detailed schedule estimates.

• Exceptional verbal and written communications skills, with an ability to express complex technical concepts in business terms.

• Solid teamwork and interpersonal skills.

• Strong analytical, problem-solving, and conceptual skills.

REQUIRED EDUCATION:

• BS / BA in MIS, Computer Science, Business, Mathematics or Engineering

OTHER KEY QUALIFICATIONS:

• Experience with collaborative development tools such as Team Foundation Server, Azure DevOps, MS Teams, and GIT.

PREFERRED SKILLS AND EXPERIENCE:

• Javascript

• Experience with ETL tools like Azure Data Factory, Alteryx

• Working knowledge of Snowflake

• Knowledge of Azure Cloud Infrastructure

• Scripting experience with Linux, PowerShell, and/or Python

• Knowledge of CRM processes and/or applications

• Experience working in an Agile environment

• Knowledge of restaurant or retail business

• Knowledge of Master Data Management processes and/or applications