Sr. Program Support Specialist- 30 Hours

TOWN OF APEX

invites applications for the position of:

Sr. Program Support Specialist- 30 hours

ABOUT THIS POSITION:

EXPECTED HIRING RANGE: $36,317.00 - 44,492.00

WORK LOCATION: 205 Saunders Street, Apex, NC 27502

SCHEDULE: Monday - Friday, 30 hours per week; Occasional evening hours may be required for meetings & events.

POSTING CLOSING DATE: Open Until Filled. Posting may close at any time without notice.

ABOUT THE DEPARTMENT:

The Apex Police Department has 105 sworn and 26 non-sworn, full-time employees with an annual operating & capital budget of $15.7M. Employees work among four divisions to carry out the department's functions, including administration, investigations, patrol, emergency communications, traffic safety, community services, school resources, crossing guard, accreditation and compliance, vice and narcotics, and reserve officer program. The department occupies a facility which was renovated and expanded in 2008 and sponsors a Community Police Academy to inform, educate, and illustrate our commitment to the community-oriented policing philosophy.

Citizens in Apex feel safe, with 98% of respondents in a 2020 survey indicating they felt safe in their neighborhoods while 96% felt safe in the Town overall. Low crime rates create an opportunity for the next Police Officer to join a team dedicated to maintaining effective strategies that result in these public safety perceptions while focusing on critical strategic issues. Learn more about the Apex Police Department.

WHAT YOU WILL BE DOING:

The Sr. Program Support Specialist is a member of the Office of Chief of Police, providing support in a wide variety of high-level administrative and office management responsibilities. The position reports to and works alongside the full-time Sr. Program Support Specialist, assisting with administrative support, recordkeeping, payroll and office management duties. Work requires understanding of the departmental services and their relationship to the total Town's operations. Sound judgment is required in performing the tasks and expected to be completed with minimal supervision.

A SAMPLE OF THE ESSENTIALS:

• Serves as administrative support in the Office of the Chief of Police.

• Composes, prepares, and proofreads confidential correspondence, reports, and other complex documents.

• Researches and prepares a variety of department-specific records and reports; maintains a variety of spreadsheets and databases in support of departmental programs; completes studies and benchmarking reports.

• Arranges for department team meetings and events by scheduling rooms, notifying participants, preparing agendas from notes and brief instructions, and ensuring that information is compiled and duplicated; arranges for food and beverages as appropriate.

• Attends meetings as assigned; takes and transcribes dictation; types, assembles, and distributes meeting agendas, takes and prepares summary or action minutes, reports, manuals, and other materials of such meetings; maintains records.

• Creates and distributes departmental communication pieces in a variety of methods - videos, flyers, Power Point presentations, etc.

• Provides administrative support to department, such as copying, scanning, and faxing materials. Receives and screens mail, documents and other materials and routes to appropriate staff.

• Purchases and procures equipment, supplies, and materials for the department; handles contract files for a variety of projects; prepares invoices and approves for payment.

• Maintains records of purchase orders, payroll, expense statements, and other fiscal transactions.

• Handles public requests for services or information with limited review and based on program and policy knowledge; often resolves problems or complaints without management's assistance.

• Serves as administrator for departmental on-line registration and database programs; troubleshoots issues with registration and database; trains staff on issues; issues passwords; fixes issues with system where possible or works with software provider.

• Processes timesheets for departmental staff.

• Serves as backup to other professional and administrative support staff as needed.

• May plan and assign work of office staff and updates staff and management on issues.

• Performs other related duties as required.

WHAT YOU'LL NEED:

Graduation from high school supplemented by various courses in related information technology and considerable office management experience at a journey level with knowledge of the critical functions of assigned program area; or an equivalent combination of training and experience.

WITH...

• Thorough knowledge of modern office practices and procedures.

• Thorough knowledge and ability to use correct grammar, vocabulary, and spelling.

• Thorough knowledge of maintaining public records.

• Thorough knowledge of cash collection and payment procedures.

• Considerable knowledge of Town departments, their functions, and operations.

• Considerable knowledge of office technology including word processing, database management, spreadsheet design and usage, specialized departmental software, and other related resources.

• Skill in internal and external customer service excellence, problem-solving, teamwork and collaborative conflict resolution.

• Ability to plan and organize work for efficient processing, set and follow effective work priorities and meet established deadlines.

• Ability to handle multiple priorities utilizing sound judgment and based on knowledge of departmental issues and needs.

• Ability to communicate effectively in person, by telephone, and through written media.

• Ability to gather, synthesize and compile technical information on departmental programs and create well organized documents.

• Ability to enter data accurately and at the speed required by the position and to proof own work.

• Ability to arrange and place records, reports and files into a proper sequence and develop computerized or paper systems for easy retrieval and storage of departmental records.

• Ability to operate any office machines required by the position such as computer, calculator, printers, plotters, scanner, fax or other equipment.

• Ability to establish and maintain effective working relationships with the general public, supervisor, Town officials, and employees.

WHAT WOULD SET YOU APART:

• Possession of a valid N.C. driver's license.

• Notary preferred.

• Experience with payroll and FLSA rules preferred.

• Experience working in a law enforcement setting preferred.

• Experience working in a municipal setting preferred.

WHO WE ARE:

Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 75,000 and was ranked in 2015 as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 540 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the 96% job satisfaction rating received in the last employee opinion survey conducted with our employees.

WHAT WE OFFER:

Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:

• Paid medical, dental, vision, and life insurance for employees

• 5% contributions to the NC401(k) retirement plans (no matching required)

• Participation in the Local Government Employees' Retirement System (LGERS), 6% contribution by employee

• Traditional sick and vacation leave

• 80 hours Peak Paid Time Off per year (after completion of probation)

• $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)

• Paid parental, caregiver, and bereavement leave

• 13 paid holidays

• Longevity pay

• Tuition assistance

• Expansive wellness program, and more!

KEEP IN MIND:

Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.