Sr. Program Manager - Amazon Vendor Services, Amazon

DESCRIPTION

Amazon Vendor Services (AVS) is a paid account management program supporting Amazon's largest and most strategic brands. Our teams work directly with vendors to maximize success on Amazon by enabling buyable selection for customers, reducing defects, lowering costs, and accelerating growth. We are constantly inventing new ways to deliver value to enrolled brands - partnering across global business, technology, and operations teams to build scalable solutions, increase efficiency, and improve satisfaction working with Amazon.

AVS Central is a Product and Program team responsible for improving the value of the AVS offering. We work backwards from Amazon's vendors, using robust mechanisms to collect vendor feedback and find ways to improve the AVS value proposition.

We innovate on behalf of vendors by piloting and launching new service tiers, offering better data and insights, increasing speed-of-support, and partnering across teams to build new unique-to-AVS programs. AVS Central also builds and manages best practices for our AVS Customer Success (CSM) teams, ensuring each vendor is receiving consistent, industry leading service. In addition to innovating on behalf of enrolled vendors, AVS Central works to improve program efficiency - partnering across teams to streamline processes and deliver automation, allowing us to provide a higher level of service with less manual effort.

This Sr. Program Manager role will develop, standardize, and automate processes to drive efficiency and scalability for the AVS Program.

They will own core program mechanisms to collect and analyze vendor feedback. They will work closely with engineering, product management, operations, marketing, and Retail teams across regions to improve the vendor experience and drive business results through continuous improvement.

The ideal candidate is able to dive deep into data and process, with clear communication skills, and the ability to build productive working relationships. They are highly autonomous and have a proven track record taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities

In this role you will work backwards from our Selling Partners, solving pain points and inventing new services on their behalf. You will be expected to use mechanisms to collect and analyze feedback from vendors, invent and simplify to propose new AVS offerings on their behalf, and Deliver Results by owning end-to-end execution of AVS initiatives.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.