Sr. Program Manager, Store Operations

Apple Inc. Santa Clara , CA 95051

Posted 2 months ago

Job Summary

The Store Operations Team guides, motivates, and inspires Retail team members to do their lives' best work, delivering unparalleled experiences to all who buy and receive products from Apple. We collaborate with partners across Apple to develop Retail Programs, enabling customers to receive their product and/or service with speed, clarity, and convenience.

We are looking for a Program Manager to lead and manage complex, often technical, global project initiatives that positively impact our employees and customers. Responsible for collaborating with cross functional business partners to design, build and support programs, they will strive to elevate the team and customer journey in Apple Retail stores. The Program Manager is a strategy partner that helps elevate programs by offering a store and team perspective, to get results.

Key Qualifications
5+ years in retail store operations, program/project/product management, or consulting experience related to retail.Ability to identify and articulate business needs that require systems support, and prior experience working with technical teams to build business cases and create appropriate solutions.Strong analytical, and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions.Excellent organization and time management skills with the ability to manage multiple projects concurrently while balancing leadership responsibilities.Operate at both strategic and tactical levels, and move quickly between the two.Able to interact and present with individuals at all levels of the organization.Self-aware and reflective in both productivity and performance. Agile, able to thrive in an ambiguous environment and work independently.Self-motivated, driven individual comfortable in a global, fast paced environment. Passion and dedication to the delivery of an unparalleled and consistent experience.Fluent in English, additional language skills are a plus.


Create the new and different, reimagine the existing, and evolve initiatives to meet ever changing customer purchasing needs. Lead with collaboration, inclusion, and the ability to take others on the journey.

Manage initiatives throughout the project lifecycle, from inception to completion. Work Cross functionally, with both corporate and field partners to identify gaps in existing programs and build others from scratch. Work through others to build, launch and manage programs successfully Identify, communicate and champion inactive ideas in a way that gains consensus and partnership.

Create innovative solutions and strategies. Work with global partners to build solutions for global problems Drive implementation, hone execution, and iterate with field teams. Provide initiative based support and subject matter expertise on the store perspective



Additional Requirements

Some travel required

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