Amazon is seeking a motivated and data-driven Senior Program Manager with strong technical skills, analytical and communicational capabilities and a hands-on passion to dive-deep into processes used in our fulfillment center (FC) operations network to join our Operations (Ops) Deep Dive team. We are seeking a candidate with proven technical skills in managing large-scale improvement projects along with technical skills such as SQL and scripting (VBA, Perl, Ruby, etc.).
What we do: Our team dives in to improve processes to meet best-in-class internal operations, and deliver process/system solutions for network adoption. We focus on diving deep into processes that impact Fulfillment Center (FC) operations, including transportation and supply chain processes. Programs are identified, prioritized and narrowly scoped to 'follow the money' and 'drive standardization.'
This is a high visibility opportunity to improve and define the best way of doing things throughout the company using the power of your analysis, technical skills and business acumen. You will be responsible for developing accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience and safety, quality and cost metrics. The development path starting from this role includes building capabilities to grow into Senior Manager positions over time.
Key Job Responsibilities
This position is based out of Seattle and will plan and execute end-to-end operational analysis programs that result in standardization of business processes and implementation of best practices. You will lead large initiatives, coordinating the work of internal and partner teams. Responsibilities include program scoping, design, data collection, field work and site visits, data analysis, proposal of new standards, communication of results to senior management worldwide, business action follow-up, and subject matter expert (SME) support for implementations of recommended improvements. Also having a keen eye and data mining skills to identify innovation needed for top performance.
You will be fully engaged and dive deep into processes, highlight variation and identify corresponding root causes to define "best in class" for best practice adoption and standardization. You will conduct operational, financial, strategic and qualitative analysis utilizing financial modeling, statistical analysis, data mining and data analysis involving large data sets to improve business operations. You will be our FC Systems subject matter expert (SME) supporting the team's learning of the FC Systems & tool infrastructure enabling us to dive deeper in our programs. You will read code to understand underlying algorithms used in our tools, highlight current state technology and help to create new system requirements. You will partner with senior business leaders across the company in developing and prioritizing programs and communicating / following-up on actionable findings. You will work cross-functionally and coordinate with operational experts and owners in Operations, FC Systems, Ops Finance and various improvement teams, and facilitate technical innovation conversations.
As the Senior Program Manager, you must be an excellent communicator (written and verbal English), who can articulate study results and liaise with all levels of management including senior leadership. Your strong technical expertise, the ability to learn new technology concepts quickly, and passion for innovation will also ensure we deliver high quality programs processes that heavily rely on optimized tools, configurations and algorithms against agreed commitments.
A successful candidate will demonstrate:
High attention to detail including proven ability to manage multiple, competing priorities simultaneously
Ability to think strategically and execute methodically
Demonstrated ability to influence teams to adopt change utilizing smart technologies
Ability to work in a fast-paced environment where continuous innovation is desired
Committed to learning and expanding professional and technical knowledge
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to read code and clearly communicate technical data insights to others
Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
Ability to see ahead comprehensively and devise a strong plan of action, and ensure execution happens on time, every time
Ability to get things done and produce conclusive, measurable results within time commitments