Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sr. Program Manager - Process Improvement - Operations

Expired Job

Amazon.Com, Inc. Phoenix , AZ 85002

Posted 4 months ago

Amazon is seeking a motivated and data-driven Senior Program Manager with strong technical skills, analytical and communicational capabilities and a hands-on passion to dive-deep into processes used in our fulfillment center (FC) operations network to join our Operations (Ops) Deep Dive team. We are seeking a candidate with proven technical skills in managing large-scale improvement projects along with technical skills such as SQL and scripting (VBA, Perl, Ruby, etc.).

What we do: Our team dives in to improve processes to meet best-in-class internal operations, and deliver process/system solutions for network adoption. We focus on diving deep into processes that impact Fulfillment Center (FC) operations, including transportation and supply chain processes. Programs are identified, prioritized and narrowly scoped to 'follow the money' and 'drive standardization.'

This is a high visibility opportunity to improve and define the best way of doing things throughout the company using the power of your analysis, technical skills and business acumen. You will be responsible for developing accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience and safety, quality and cost metrics. The development path starting from this role includes building capabilities to grow into Senior Manager positions over time.

Key Job Responsibilities

This position is based out of Seattle and will plan and execute end-to-end operational analysis programs that result in standardization of business processes and implementation of best practices. You will lead large initiatives, coordinating the work of internal and partner teams. Responsibilities include program scoping, design, data collection, field work and site visits, data analysis, proposal of new standards, communication of results to senior management worldwide, business action follow-up, and subject matter expert (SME) support for implementations of recommended improvements. Also having a keen eye and data mining skills to identify innovation needed for top performance.

You will be fully engaged and dive deep into processes, highlight variation and identify corresponding root causes to define "best in class" for best practice adoption and standardization. You will conduct operational, financial, strategic and qualitative analysis utilizing financial modeling, statistical analysis, data mining and data analysis involving large data sets to improve business operations. You will be our FC Systems subject matter expert (SME) supporting the team's learning of the FC Systems & tool infrastructure enabling us to dive deeper in our programs. You will read code to understand underlying algorithms used in our tools, highlight current state technology and help to create new system requirements. You will partner with senior business leaders across the company in developing and prioritizing programs and communicating / following-up on actionable findings. You will work cross-functionally and coordinate with operational experts and owners in Operations, FC Systems, Ops Finance and various improvement teams, and facilitate technical innovation conversations.

As the Senior Program Manager, you must be an excellent communicator (written and verbal English), who can articulate study results and liaise with all levels of management including senior leadership. Your strong technical expertise, the ability to learn new technology concepts quickly, and passion for innovation will also ensure we deliver high quality programs processes that heavily rely on optimized tools, configurations and algorithms against agreed commitments.

A successful candidate will demonstrate:

  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously

  • Ability to think strategically and execute methodically

  • Demonstrated ability to influence teams to adopt change utilizing smart technologies

  • Ability to work in a fast-paced environment where continuous innovation is desired

  • Committed to learning and expanding professional and technical knowledge

  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

  • Ability to read code and clearly communicate technical data insights to others

  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality

  • Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape

  • Ability to see ahead comprehensively and devise a strong plan of action, and ensure execution happens on time, every time

  • Ability to get things done and produce conclusive, measurable results within time commitments

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Performance Improvement Manager Scrum Master/Sr Process Engineer Merchant Services Enterprise Call Center Phoenix AZ

Jpmorgan Chase & Co.

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 Apply Now Performance Improvement Manager - Scrum Master/Sr. Process Engineer - Merchant Services Enterprise Call Center - Phoenix, AZ Req #: 180069788 Location: Phoenix, AZ,US Job Category: Customer Service Job Description: Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. Within Chase, Merchant Services is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options. As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next – for you and for us. This position will report to the Executive Director for Enterprise Call Center Merchant Services Operations. MS ECC Ops provides multi-faceted customer service and technical trouble shooting assistance for all our customer segments. Responsibilities: * As a Scrum Master, drives the team and stakeholders in an Agile development process. Responsible for enacting Scrum values and practices developing and implementing scrum values and practices for Enterprise Call Center service initiatives * Promotes and participates in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value * Engineer an Agile test and learn processes with an eye towards rapid iteration and creative problem solving * Prioritizes, leads, and executes problem solving, issue identification, and performance improvement * Applies advanced process engineering, analytical techniques and methods to real-world problems * Organize and facilitate standups, release and sprint planning, reviews, demos and retrospectives * Expert of the overall change delivery lifecycle and activities * Accountable for scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impacts for the MS Call Center * Builds relationships with key stakeholders across the organization; and leads interviews and presentations * Identify opportunities for process and tool improvements and drive those from concept to implementation * Collaborates to build hypothesis sets, analyses, and roadmaps for solutions * Adheres to architecture standards, risk management and security policies * Establishes engagement approach & evaluates deliverables for quality and effectiveness * Contribute and collaborate in creation and consumption of open, standards-based solutions, while working with existing Merchant Services / CCB technologies and infrastructure * Ensure quality and completeness of the product through unit, integration, and regression capabilities * Enables close cooperation across all roles and functions Requirements: * Strong verbal and written communication skills * Excellent understanding of development concepts * Strong customer focus, excellent problem solving and analytical skills * Ability to work in a rapidly changing environment * Understanding of process design patterns * Experience of testing at the unit, integration and system levels * Experienced in leading teams within repetitive and high output operations Qualifications: * Familiarity with Payment Processing, Merchants Services and Financial Services Highly Desirable * BS or MS in engineering, business, economics or related field * Overall 6+ years of experience in delivering process reengineering solutions * 2+ years of experience as a practicing Scrum Master * Scrum certification preferred * Experience with other Agile/Lean practices such as XP or Kanban * Practice of Continuous Integration or Continuous Delivery * Must have schedule flexibility to meet the needs and priorities of Operations * Demonstrated history identifying and implementing process improvements resulting in performance improvement, operations efficiency and reduction in cost of per call servicing * Expert Microsoft Office skills including Excel and PowerPoint * Analytics and Data Modeling experience necessary to quantify benefit of change * Please note that this position is not eligible for Visa sponsorship or H1-B Jpmorgan Chase & Co. Phoenix AZ

Sr. Program Manager - Process Improvement - Operations

Expired Job

Amazon.Com, Inc.