Sr. Program Manager, Mechatronic/Sustainable Packaging

DESCRIPTION

Are you motivated to drive significant packaging waste reduction efforts across Amazon's global organization? Amazon's Pack Innovation team is looking for an experienced, driven, and analytical Sr.

Program Manager with outstanding leadership skills to lead a critical component of Amazon's Climate Pledge. Mechatronic and Sustainable Packaging (MSP) sets the global, multi-year strategic packaging vision to drive waste and cost reduction and contribute directly to Amazon's Climate Pledge goals. Our products are public facing and provide a unique opportunity to improve customer experience with every order.

In this role you will both think big and execute, developing and executing processes and mechanisms to expand Amazon's Frustration Free Packaging programs among Selling Partners, advancing ready-to-ship and recyclable solutions to delight customers and improve operational efficiency and work across Automation, Finance, Data Science, Operations and Selling Partners organizations. You will be successful in this role if you (1) are passionate about driving out waste in operational processes and supply chains, (2) can develop data-based insights and turn them into actionable workplans, and (3) collaborate across multi-functional teams to execute with excellence. You will drive measurable increases in adoption of ecommerce-friendly packaging and strive to deeply understand our selling partners' and customers' experience, monitor and react to their needs and feedback, and use that knowledge to define and create new ways to grow impact over time.

A successful candidate excels in both strategic thinking and tactical execution, is comfortable with ambiguity and thrives in driving large-scale changes. This individual should be comfortable working independently in a fast-paced, rapidly evolving environment with fast delivery time and rapid iteration.

You will have high ownership of your work as proven by a track record of working in a cross-functional capacity and driving projects to their completion while delivering operational excellence. You are detail-oriented, agile, with strong time management, communication, and project management skills, and have experience working across Amazon's Supply Chain. You anticipate bottlenecks, provide escalation management, and make tradeoffs when necessary.

Keys to success include strong motivation to dive deep into the data to uncover root causes and solving problems independently. Most importantly, your work will directly impact the shopping and delivery experience of millions of customers globally by improving the selection of lower waste products for our customers

Key job responsibilities

• Oversee the successful delivery of complex, cross-functional projects and programs that incentivize and facilitate Selling Partners' product packaging optimization. Develop detailed project plans, track progress, and manage timelines, resources, and budgets. Understand the broader business context and strategic objectives to align projects and programs with the overall company vision

• Effectively communicate with and manage a diverse set of stakeholders, including business leaders, product teams, engineering teams, and other cross-functional partners. Align stakeholders on project goals, requirements, and timelines.

• Establish key performance indicators (KPIs) and metrics to measure project and program success. Report progress through Monthly and Quarterly Business reviews.

• Analyze complex problems, gather relevant data, and develop innovative solutions to address project and program challenges.

• Identify, assess, and mitigate potential risks that could impact project delivery and reduce cross-organizational exposure to failure modes. Develop contingency plans and escalate issues as needed.

About the team

If you want to delight millions of customers by reducing packaging at scale, Amazon's global packaging organization may be the place for you. The Packaging Innovation team works across the Consumer organization to eliminate waste, reduce damages, and drive significant savings for Amazon, our Selling Partners, and our customers. Since 2015, Sustainable Packaging has reduced the weight of Amazon outbound packaging by more than 38%, eliminating over 1.5 million tons of packaging material.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

• 3+ years of data analysis experience

• Strong structured thinking and problem solving, including analytical skills and the ability to write SQL scripts for analysis

PREFERRED QUALIFICATIONS

• 3+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Familiarity with the processes used in Amazon fulfillment network and supply chain operations. Familiarity with the processes used by selling partners to operate in ecommerce

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.