Sr. Program Manager, Jhpiego

Job Req ID: 114465

Sr. Program Manager, Jhpiego

The Senior Program Manager, Jhpiego works in collaboration with the Senior Portfolio Manager to support and administer programming within the assigned multi-country project or portfolio.

The Senior Program Manager provides cross-cutting strategic leadership and management support across all global programming. The Senior Program Manager (SPM) will establish appropriate program management systems, processes and tools to ensure that sound project management practices and tools are in place that respond to emerging priorities while ensuring compliance to donor and Jhpiego policies and procedures. The SPM will work closely with project partners towards common project goals, and serve as the focal point for consortium partners, The SPM will establish metrics and cross-departmental buy-in and adherence to the established systems. Finally, the SPM will play a key role in knowledge management, reporting, and work planning for the overall project.

The Senior Program Manager will have high level relationships with the donor and other key stakeholders.

Responsibilities:

Leads, Proposals & additional donor buy-ins

• Provides specialized advice and support pertinent to generation of leads for New Program Development (NPD) opportunities

• For multi-country projects with donor buy-ins, establishes systems, processes and tools (e.g., templates, SOPs) to support program managers and country teams to effectively respond to donor requests

• Serve as program lead and/or writer of sections for global proposals

• Reviews and provides feedback on country level narrative and budget submissions to donor

• Ensures a knowledge management system to track all requests and submissions

• Network and liaise as needed to promote the project at multiple fora

Start-Up Activities

• Establishes/refines start-up guidance specific to multi-country project and ensures that program managers and country teams have necessary tools

• Lead start up activities in new countries (i.e., no existing office)

• Establishes metrics and knowledge management system to track start-up activities across countries.

• Conduct after-action reviews of start-up in different countries to refine and improve process

• Analyzes the feasibility and potential impact of new initiatives, process improvements, solutions; provides recommended course of action

Implementation & Control Activities

• Establish appropriate program management systems, processes and tools to ensure that sound project management practices and tools are in place that respond to emerging priorities ensuring compliance with Jhpiego's internal Project Management curricula requirements (PM@Jhpiego)

• Lead work planning and reporting across all project technical/core areas, as well as troubleshooting with country buy-ins as needed/relevant

• Lead and manage strategic initiatives undertaken by the project

• Builds internal cross-departmental support and engagement to implement the developed project management and systems

• Work with finance and contracts team to ensure compliance to donor and Jhpiego policies and procedures as well as track spending across multiple areas through HQ Ops calls and other methods.

• Develop and then track metrics to gauge performance across the global project

• Provides highly specialized guidance, support, reporting, and advisory services to members of management and leadership team(s), organizational leaders

• Leads the development and delivery of presentations, and written communications pieces for internal and external stakeholders in coordination with Project Director

• Acts as the main point of contact for resolution of escalated issues or sensitive, confidential matters with high risk and impact to the program and escalates severe risks to Project Director/Sr. Portfolio Manager

• Implements and oversees knowledge management system for the project

• Mentor and/or supervise program staff who they work closely with in project implementation

• Acts as Project Director, in the absence of the Project Director (e.g.; leave, transition)

Relationship Management

• Establishes partnership principles with consortia members and systems to effectively maintain communication

• Provides high level customer service to country/project teams based on their needs and requests

• Provides feedback to team and partners on program quality and deliverables.

• Partners with internal stakeholders to establish and/or enhance working parameters/guidelines/processes

• Maintains strong direct relationships with donor, and acts as project representative if Project Director not available

Close-Out Activities

• Establishes project specific according to internal processes and donor guidelines and ensures that close out process conducted successfully

• Conducts After Action Reviews for closed out projects

• Ensures quality final report is delivered

Supervision

• Supervises Program Manager & Sr. Program Coordinator

• Responsible for the management of team members providing leadership, guidance, coaching, mentorship and counselling where needed

• Grows team expertise to align with organizational demand and direction while assessing team skills / capabilities and continually looking for ways to provide / enhance the value delivered

• Leads a high-performing team and provides ongoing feedback and performance reviews

• Tracks, monitors and effectively addresses performance of team members

• Manages employees in compliance with all HR policies, procedures and guidelines of conduct

• Shares knowledge, information, skills and subject matter expertise among the team and ensures the timely communication of issues while encouraging good working relationships with other functions / teams

• Recruits for hires to ensure a highly diverse, qualified workforce with the necessary capabilities needed to achieve goals

Special Skills and Abilities:

• Certified in PM@Jhpiego (Jhpiego's internal project management curricula) or Project Management for Development Professionals (DPro. If these certifications have not been completed, the successful candidate must complete within 60 days of hire.

• Proven experience in establishing systems to develop high quality workplans, quarterly and annual reports, budgets.

• Proven experience successfully starting up and closing out projects

• Proven experience setting up and tracking knowledge management systems for large complex projects

• Excellent understanding of financial management principles and budgeting

• Experience working collaboratively with senior finance staff to establish systems/procedures to develop and track development and review of budgets and expenditure reports.

• Strong understanding of multiple technical areas Jhpiego works in

• Strong organizational skills

• Excellent writing skills for different audiences

• Team player

• Excellent oral communication skills with diverse groups

• Excellent problem solving skills

• Office 365

• Travel: Ability to travel 30%

• Fluent in written and spoken English

• Fluency in a second language (French, Portuguese, or Spanish) -required for some portfolios

Minimum Qualifications

• Master's degree in a related field

• Five years related experience

Classified Title: Sr. Program Officer

Job Posting Title (Working Title): Sr. Program Manager, Jhpiego

Role/Level/Range: ACRP/04/MF

Starting Salary Range: $99,080 - $132,107 Commensurate with Experience

Employee group: Full Time

Schedule: Mon

• Fri 8:30am

• 5:00pm

Exempt Status: Exempt

Location: Jhpiego

Department name: 60000109-Global Program Operations GPO

Personnel area: Academic and Business Centers

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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