At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we deliver smiles to our customers. The goal of Amazon is to build a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. To that end, Amazon is seeking an exceptional Sr. Program Manager who will be part of a group that's defining and building fleet capabilities supporting Amazon's current and future initiatives.
At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, an entrepreneur can now be her/his own boss managing a fleet of up to 40 Amazon branded vans delivering Amazon packages. To be successful, a DSP will hire and develop a team of high-performing drivers. The Sr. Program manager will work closely with these DSPs and other partners team to build new processes for improving the overall customer & driver experiences.
Responsibilities include (but are not limited to):
Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task
Communicate effectively across teams and to leadership to ensure alignment of goals and tasks to ensure the overall success of the program
Monitors key quality metrics, and defines and implements initiatives to drive improvements
Work within time constraints and deliver results to meet critical business needs
Comfortable in different roles, sometimes supporting, sometimes leading and has the ability to "roll up their sleeves" and jump in if needed, along with managing
Take accountability while providing status, asking for help and immediately escalating issues and problems as necessary
A successful candidate will be highly analytical, resourceful, customer & driver focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The person will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This role will include a mix of long term strategic projects and short term tactical tasks.
5+ years of program management experience with excellent program and project management skills, including work prioritization, planning, and task delegation
Leading new or start-up related projects where processes will need to be defined, implemented and iterated within last mile
Proficiency with tools/systems to analyze data including Excel, Access, SQL or other data management systems
Experience working with distributed teams, often in different countries
MBA or Master's Degree in a related field
Operations Management/Fleet Management/Fulfillment Center experience
Experience with and/or logistics
Strong oral and written communication skills, as well as ability to analyze quantitatively and problem-solve efficiently
Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment. You create order, without stifling progress and adaptation.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation