Sr Program Manager, Delivery Quality

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 months ago

Global Specialty Fulfillment (GSF) comprises of Prime Now, Fresh, Ultra-Fast Fresh (UFF) offering, Restaurants and Whole Foods (WFM) operations. The team is looking to hire a Sr Program Manager in the Delivery Experience Enhancement Team. The role has worldwide (NA and EU) scope spanning across the upcoming UFF network, the rapidly expanding WFM Delivery network (250+ stores), Fresh (12 sites), and Prime Now (50+ sites). The initiatives and projects that this candidate will develop and roll out would form the first of its kind in Amazon for on-road recovery, repick and proactive recovery systems. The strategic initiatives will help in improving profitability in the grocery business by reducing Concessions through these quality improvement initiatives. This role is fit for someone with a strong track record of delivering results, dealing with a wide ambiguous space and crafting out of box solutions that can be started small and scrappy but scaled up to meet scope of the GSF org. They need to be able to earn trust of and influence multiple retail and tech leaders. Specific leadership principles that they will need to be strong at Are Right, A Lot; Think Big; Earn Trust; and Hire and Develop the Best.

Responsibilities include:

  • Deliver on OP2 goals for Delivery Quality in Fresh, UFF, WFM, and Restaurants.

  • Benchmark best practices both internally and externally to search for best-in-class operational solutions; challenge and alter current processes where needed

  • Drive global standardization of processes and reporting

  • Use metrics and true performance to help the delivery strategy, and Amazon Flex team in building program roadmaps and management mechanisms to drive prioritization of high impact projects and provide visibility to senior leadership

A successful candidate will demonstrate:

  • High attention to detail including proven ability to manage multiple, competing priorities

  • Ability to think strategically and execute methodically on tactical projects

  • Ability to work in a fast-paced environment where continuous innovation is required

  • Committed to learning and expanding professional and technical knowledge

  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

  • Ability to clearly communicate data insights to others

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Sr Program Manager, Delivery Quality

Amazon.Com, Inc.