Sr Program Manager, Delivery Quality

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 months ago

Global Specialty Fulfillment (GSF) comprises of Prime Now, Fresh, Ultra-Fast Fresh (UFF) offering, Restaurants and Whole Foods (WFM) operations. The team is looking to hire a Sr Program Manager in the Delivery Experience Enhancement Team. The role has worldwide (NA and EU) scope spanning across the upcoming UFF network, the rapidly expanding WFM Delivery network (250+ stores), Fresh (12 sites), and Prime Now (50+ sites). The initiatives and projects that this candidate will develop and roll out would form the first of its kind in Amazon for on-road recovery, repick and proactive recovery systems. The strategic initiatives will help in improving profitability in the grocery business by reducing Concessions through these quality improvement initiatives. This role is fit for someone with a strong track record of delivering results, dealing with a wide ambiguous space and crafting out of box solutions that can be started small and scrappy but scaled up to meet scope of the GSF org. They need to be able to earn trust of and influence multiple retail and tech leaders. Specific leadership principles that they will need to be strong at Are Right, A Lot; Think Big; Earn Trust; and Hire and Develop the Best.

Responsibilities include:

  • Deliver on OP2 goals for Delivery Quality in Fresh, UFF, WFM, and Restaurants.

  • Benchmark best practices both internally and externally to search for best-in-class operational solutions; challenge and alter current processes where needed

  • Drive global standardization of processes and reporting

  • Use metrics and true performance to help the delivery strategy, and Amazon Flex team in building program roadmaps and management mechanisms to drive prioritization of high impact projects and provide visibility to senior leadership

A successful candidate will demonstrate:

  • High attention to detail including proven ability to manage multiple, competing priorities

  • Ability to think strategically and execute methodically on tactical projects

  • Ability to work in a fast-paced environment where continuous innovation is required

  • Committed to learning and expanding professional and technical knowledge

  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

  • Ability to clearly communicate data insights to others

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FirstLine Quality Engineer & Program Manager

Boeing

Posted 2 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Job ID 00000150973 Date posted 10/18/2019 Location Seattle, Washington Company The Boeing Company Job Description At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us. Boeing Test and Evaluation Quality is seeking a First-Line Quality Engineer and Program Manager. This position is located in Seattle, WA. Primary Responsibilities: * Manages employees performing quality engineering and technical activities on or in support of programs through all phases of the product lifecycle. * Develops quality strategies and plans in support of new business acquisition and execution of program/business plans. * Provides education and coaching on the Quality System. * Acquires and manages resources, provides quality technical management and leads performance improvements. * Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports. * Oversees review of technical information to ensure quality and producibility. * Manages, develops and motivates employees. This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. Basic Qualifications (Required Skills/Experience): * Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. * 5 + years of Quality Engineering or Test Engineering experience. * 3 + years of experience do you have performing in the capacity as a Program Quality Specialist or Program Quality Engineer. Preferred Qualifications (Desired Skills/Experience): * Skilled in advising a work unit regarding tasks, projects and operations. * ABET is the preferred, although not required, accreditation standard. * Actively involved in daily operations only when required to meet schedule or resolve complex problems. * Directly manages non-management employees in daily operations. Relocation: This position offers relocation based on candidate eligibility. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required. Experience Level Manager Contingent Upon Program Award No, this position is not contingent upon program award Schedule Full time Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Boeing Seattle WA

Sr Program Manager, Delivery Quality

Amazon.Com, Inc.