Sr. Program Manager, Consumables Product Quality And Safety, Cross-Category Programs, Safety And Compliance

BASIC QUALIFICATIONS

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree

• Experience working cross functionally with tech and non-tech teams

• Experience in complex problem solving, and working in a tight schedule environment

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Ability to prioritize tasks and maximize internal resources. Attention to detail including proven ability to manage multiple, competing priorities simultaneously.

• Confidence operating in ambiguous and iterative business space. Ability to think strategically and execute methodically.

DESCRIPTION

As a Program Leader, you will be responsible for building programs to minimize selling partner and customer impact of Amazon safety and compliance efforts. In this role, you will partner with category stakeholders (Vendor Managers, Amazon Vendor Services) and multiple compliance and safety teams to drive new initiatives to ensure product safety and quality and increase customer trust. The key focus of the role will be track end to end design and launch of consumables compliance controls or programs, and management of escalation framework.

Key job responsibilities

The candidate will also be involved in proactive planning of compliance efforts and have the ability to influence North America wide roadmaps for the Consumables org, identifying root cause defects, and communicating out and driving solutions. Building scalable tools and mechanism to track and report on critical metrics will be equally important. The ideal candidate will be detail oriented, but also be able to see the big picture and improve current systems and processes. This role will own the Safety and Compliance escalation framework, and work with an offshore team to build scalable mechanism to resolve escalations in a timely manner, and resolve Selling Partner escalations. This role will also own Sr Leadership/ Director and VP communication on compliance efforts and escalations. The candidate will lead Consumables Business reviews, and also own Category point of view for compliance efforts. Comfort with ambiguity and a passion for customer and selling partner experience will help drive success in this role. The candidate must be able to influence across multiple company organizations, be an exceptionally strong communicator, enjoy diving into data and driving solutions. Maturity, high judgment, ability to influence, and analytic talent are essential to success in this role.

A day in the life

1). Partner cross functionally across Food Safety, Product Safety, Restricted Products and other compliance teams to drive process improvement and new program development.

2). Track weekly compliance project progress and report results

3). Coordinate escalation investigations and build project timelines for resolution.

4. Drive strategic alignment between Category stakeholders, to build an aligned point of view.

About the team

Consumables categories consist of Health & Personal Care, Pets, Grocery, Mass Beauty, Premium Beauty, and Baby. In this role, you will be a member of the Consumables Cross Category Program team, and will be supporting the safety and compliance initiative and impact Selling Partners within the Consumables categories. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• Ability to work in a fast-paced environment where continuous innovation is required

• Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.