Sr. Program Analyst, Clinical Operations

Johnson and Johnson is currently seeking a Sr. Program Analyst, Clinical Operations located in Titusville, NJ, Raritan, NJ, Spring House, PA, Horsham, PA, OR Toronto, Canada. Remote work options in the United States or Canada may be considered on a case-by-case basis and if approved by the company.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

This position is accountable for the success and execution of assigned/delegated tasks to support global clinical trial operations in the management of internal or vendor supported services used by clinical trial sites. Services may include but are not limited to requests from research sites/subjects for reimbursement of medical costs to diagnose or treat adverse events/serious adverse events (AE/SAE's), in alignment with all applicable SOPs and regulatory/HCC/legal requirements.

Primary responsibilities:

• Support the review and compliant resolution of Medical Expense Reimbursement (MER) requests in accordance with the MER Standard Operating Procedure (SOP)

• Maintain database to document and track medical treatment cost reimbursement requests on a global basis

• Review and summarize supporting documents for medical expense reimbursement requests submitted by study team/CRO.

• Arrange for payment of approved medical costs through MER account, study budget or clinical trial insurance

• Act as point of contact for questions regarding medical expense reimbursement; support development of tools and training materials appropriate for various levels of the organization; provides direction and advances issues as appropriate

• Support and provide training and awareness sessions to clarify/explain requirements for all MER activities to internal and external business partners

• Proactively improve MER processes and establish refinements that reduce cycle time, create savings, develop optimal site/investigator/patient relationships, and improve efficiency

• Track data to enable metrics and financial reporting related to subject injury treatment costs and reimbursement upon request.

• Train and follow up with clinical trial insurer to expedite resolution of reimbursement requests from sites outside of the United States.

• Assist in the gathering and maintenance of intelligence information related to MER function

• Identify data trends, potential areas for improvement, and issues in the data/metrics.

• Prepare program summaries and reports for leadership