Sr. Product Manager - Mobile App Growth (Seattle)
Best Buy is looking for a Sr. Product Manager for the Best Buy Mobile App. In this role you will set the vision, strategy and the tactics to acquire, retain and re-engage customers for the Best Buy mobile app. You'll own the roadmap for large, high-visibility initiatives and will define new and innovative ways to drive acquisition and adoption of the Best Buy mobile app. To get things done, you will partner with key internal teams including UX, engineering, category leaders and marketing to design, build and launch new app products and features that meet customer needs and business objectives. The ideal candidate will have a proven track record of owning and delivering world-class mobile experiences, with deep knowledge of customer life cycle (awareness, acquisition, conversion, engagement, and retention).
What will you do as a Sr. Product Manager
Drive acquisition, engagement, and retention initiatives to grow adoption and engagement with the Best Buy mobile app.
Obsess over customers and work backwards from their needs to develop product strategies, roadmaps, and product requirements that deliver against our core customer value propositions and enterprise goals.
Accountability for uncovering strategic opportunities for a large product area within the mobile app customer experience. You'll generate big ideas, define the business case, drive organizational alignment, and bring new experiences to life that delight customers.
Work with cross-functional teams in product, engineering, business and marketing to drive execution of world class products and experiences.
Own and deliver on key customer experience, engagement and business metrics including revenue and conversion rate.
Influence stakeholders and executives to drive alignment and coordinated execution of your roadmap.
Use data to inform the evolution of the customer experience. Prioritize work based on return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals.
Manage the development, production and testing of digital based products. Manage and coordinate multiple product development teams to ensure consistent delivery of features.
Work closely with other team members and stakeholders throughout the product lifecycle, from collecting external and internal customer input and gathering requirements, through specification writing, product roadmap development and maintenance, to feature acceptance testing.
Bachelor's degree in business, computer science, engineering (or related field)
7+ years of software product management experience that includes product strategy and execution.
Experience with hypothesis-driven digital experimentation (e.g. A/B and multivariate testing) to measure the impact of your initiatives and validate assumptions.
MBA (or equivalent), with 10+ years of consumer-facing software product/program management experience
Track record of leading cross-functional teams throughout the product development lifecycle-from product discovery, to roadmap planning, and delivery.
Entrepreneurial mindset and outcome focused personality preferred, ability to work in an environment similar to a startup.
Passion for driving impactful business outcomes, with a natural bias for action and a desire to get the right things done.
Detail-oriented with proven ability to independently manage multiple, competing priorities simultaneously; and proficiency at scaling yourself by leveraging cross-functional partners.
Excellent oral and written communication skills to communicate complex issues and influence others, including business and technical leaders.
Excellent quantitative, analytical and critical thinking skills to validate assumptions, develop business cases, and inform roadmap prioritization.
Proven ability to articulate clear and concise requirements for new products and new features.
Experience with agile development methodologies, working in a fast-paced environment.