Sr. Product Manager - Operations - Portland, OR

Vacasa Portland , OR 97228

Posted 2 months ago

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in the US thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Product at Vacasa

Our motto is to move fast and dream big. Vacasa is well-resourced and we're going places. Our culture is laid-back but our turnarounds are tight, so we switch gears quickly. You'll innovate and iterate, and your work will make an impact.

What we're looking for

We are looking for a Product Manager to create and drive the roadmap for homeowner self-service. Currently, Vacasa's field staff use tools, on behalf of owners, to make properties transactable and profitable. These tools manage everything from home inventory, rates and extended services for guests and are the key tool set for how homeowners perceive our service as a property manager. Over time, these tools will be migrated to our public-facing owner platform. The ideal candidate will be able to prioritize feature development for the existing tools while evolving them into owner-facing functionality.

As part of a growing company, the ideal candidate will also lead-by-example in evolving product management and Agile delivery for the company. May be senior product manager role DOE.

What you'll do

  • Create a product roadmap to improve and migrate property onboarding and profitability tools into the owner platform.

  • Translate the roadmap into detailed, ready-to-build requirements that will have measurable traffic, conversion, profitability & NPS impacts.

  • Lead an Agile team interfacing with core Vacasa systems to manage field interaction with properties.

  • In partnership with engineering and operations, manage operational issues as needed to ensure high quality guest and owner experiences.

  • Define and manage operational KPIs and service levels for day to day management of success.

  • Act as a product evangelist to build awareness and understanding of the product function at Vacasa.

  • Engage with employees to solicit feedback on products for future enhancements

Skills you'll need

  • 3+ years of experience with product management of ongoing software products.

  • Proven experience in creating and managing a product roadmap.

  • Proven track record of managing a product lifecycle in an evolving Agile environment

  • Must demonstrate expert knowledge of authoring & managing user stories into production.

  • Proven experience in writing data-driven hypotheses for product design.

  • Must have prior experience prioritizing features across multiple stakeholders.

  • Prior experience defining, building, and managing KPIs that define product success.

  • Skilled at working effectively with cross functional teams in a dynamic, fast-paced organization.

  • Excellent written and verbal communication skills.

  • BS in Computer Science, engineering or equivalent.

Bonus points

  • Prior experience managing an Agile team balancing new feature development with sustainment.

  • Prior experience partnering with front line organizations to communicate software usage, benefits, and best practices. Prior experience soliciting customer and field employee input in product design.

  • Experience in AB testing user-facing software; especially valuable if front-line facing.

  • Prior involvement in a company maturing its product delivery process.

  • A mix of small to large company experiences.

What you'll get

  • Health/dental/vision insurance100% covered

  • 401K retirement savings plan with up to a 6% company match

  • Vacation time

  • Paid sick leave and holidays

  • Career advancement opportunities

  • Employee discounts

  • All the equipment you'll need to be successful

  • Great colleagues and culture

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