What you'll do...
H&R Block, the world's leader in tax preparation services, is looking for a Sr. Product Manager Client Authentication & Security to join the DIY Tax Products & Services team. This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.
This individual will work with cross-functional teams and a highly engaged leadership team to deliver a robust client authentication and security foundation.
Ensure the back-end monitoring and reporting for client authentication are robust and secure.
Lead the charge to move from multiple accounts per user to a single account while also ensuring client preferences are observed and honored.
Identify safe, secure and simple methods for identity proofing.
Optimize account recovery and second-factor verifications to be minimally invasive and simple in secure and compliant ways.
Enhance client authentication experience across TPG and MyBlock.
Develop and execute the identity and authentication roadmaps and lead the agile teams.
Work with UX designers to ensure delivery of optimal user experiences.
Prepare and facilitate implementation of go-to-market strategies, ensuring
successful launch execution and adoption.
Manage products through their life cycle -- introduction, growth, maturity, and
Be responsible for the outcome by tracking KPIs and using them to drive
decision-making about the future of the product.
With minimal to complete independence, proactively and consistently deliver in the following areas as defined below.
Identify customer pain points
Clearly communicate customer problems and how products can / will solve them
Advocate for your customers among cross-matrixed teams
Create customer delight and deliver signature moments
Be able to articulate how our application is built and the company's tech stack
Evaluate new technology ideas and help the team understand emerging trends
Strategy & Direction
Create a vision for a feature, product, or product line and be able to define a roadmap
Be a product visionary / evangelist
Be able to persuade and negotiate your feature and/or position to others. Bring people on board. Know when to say no.
Be proactive about emerging trends and market focus and how they apply to our business
Fully understand and complete competitive analyses
Have a greater sense for when things are possible
Manage external vendors and internal/external partners
Identify themes across multiple data sources
Use data to tell a story, share insights and guide decision-making cross-functionally
Have a strong understanding of your data and analytics at all times
Facilitate work with data teams to best get the desired results
Use data to prioritize based on client needs & business goals
Identify and clearly communicate feature impacts across matrixed and enterprise teams, as appropriate
Coordinate and influence internal partners to assure requirements are met and scope of work is appropriate and meets or exceeds business objectives
In addition to creating clear user stories and acceptance criteria that map to the roadmap for the current season, influence the roadmap and start to develop user stories that are driving towards the next 6-12 months
Show passion while creating and prioritizing product features that either contribute high business value for the team or provide proof points, knowing when to test and how to cull down to MVP
Empower your design and content team to see your vision and share a high-level idea of an experience
Own how a feature fits into the overall picture, identify dependencies & engage partners across the enterprise
Create moments where you can create delight
Facilitate design sessions/sprints with your team and cross-functional team members
Write and present business stories cross-functionally, including: identifying a problem, highlighting possible solutions, identifying risks and their mitigations, presenting a solution and asking for resources in a concise and coherent way via deck and talk track
Coach less experienced teammates on how to use various communication channels, including emails, face-to-face conversations and formal presentations
Coach less experienced teammates on reading the room and knowing your audience so you can adapt your style based on how the information will be best received by that group of people
What you'll bring to the team...
Bachelor's degree in related field or the equivalent through a combination of education and work experience. MBA or master's degree preferred.
Significant experience in area of expertise and/or product/program management experience, typically 5-8 years with increasing levels of responsibility.
Ability to translate business strategy into department/product/program strategy.
Experience with user-centered design and research.
Experience with cost benefit analysis in preparing/reviewing business cases.
Candidates must possess excellent leadership qualities and communication skills, including the proven abilities to facilitate meetings, manage cross-functional teams, champion ideas and influence others up, down and across the organization to obtain buy-in for the products and/or programs.
Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently.
Demonstrated experience, knowledge, and ability to champion agile development methodology.
Deep understanding of how to leverage data to make decisions that drive positive business outcomes.
Must be self-motivated, committed, and accountable.
H&R Block, Inc.