Sr Product Manager

H&R Block, Inc. Kansas City , MO 64126

Posted 3 months ago

What you'll do...

Overview

H&R Block, the world's leader in tax preparation services, is looking for a Sr. Product Manager Client Authentication & Security to join the DIY Tax Products & Services team. This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.

This individual will work with cross-functional teams and a highly engaged leadership team to deliver a robust client authentication and security foundation.

Responsibilities:

  • Ensure the back-end monitoring and reporting for client authentication are robust and secure.

  • Lead the charge to move from multiple accounts per user to a single account while also ensuring client preferences are observed and honored.

  • Identify safe, secure and simple methods for identity proofing.

  • Optimize account recovery and second-factor verifications to be minimally invasive and simple in secure and compliant ways.

  • Enhance client authentication experience across TPG and MyBlock.

  • Develop and execute the identity and authentication roadmaps and lead the agile teams.

  • Work with UX designers to ensure delivery of optimal user experiences.

  • Prepare and facilitate implementation of go-to-market strategies, ensuring

  • successful launch execution and adoption.

  • Manage products through their life cycle -- introduction, growth, maturity, and

  • ending stages.

  • Be responsible for the outcome by tracking KPIs and using them to drive

  • decision-making about the future of the product.

With minimal to complete independence, proactively and consistently deliver in the following areas as defined below.

Customer Empathy

  • Identify customer pain points

  • Clearly communicate customer problems and how products can / will solve them

  • Advocate for your customers among cross-matrixed teams

  • Create customer delight and deliver signature moments

Technical

  • Be able to articulate how our application is built and the company's tech stack

  • Evaluate new technology ideas and help the team understand emerging trends

Strategy & Direction

  • Create a vision for a feature, product, or product line and be able to define a roadmap

  • Be a product visionary / evangelist

  • Be able to persuade and negotiate your feature and/or position to others. Bring people on board. Know when to say no.

  • Be proactive about emerging trends and market focus and how they apply to our business

  • Fully understand and complete competitive analyses

  • Have a greater sense for when things are possible

  • Manage external vendors and internal/external partners

Data

  • Identify themes across multiple data sources

  • Use data to tell a story, share insights and guide decision-making cross-functionally

  • Have a strong understanding of your data and analytics at all times

  • Facilitate work with data teams to best get the desired results

  • Use data to prioritize based on client needs & business goals

Tactical thinking:

  • Identify and clearly communicate feature impacts across matrixed and enterprise teams, as appropriate

  • Coordinate and influence internal partners to assure requirements are met and scope of work is appropriate and meets or exceeds business objectives

  • In addition to creating clear user stories and acceptance criteria that map to the roadmap for the current season, influence the roadmap and start to develop user stories that are driving towards the next 6-12 months

  • Show passion while creating and prioritizing product features that either contribute high business value for the team or provide proof points, knowing when to test and how to cull down to MVP

Design Thinking

  • Empower your design and content team to see your vision and share a high-level idea of an experience

  • Own how a feature fits into the overall picture, identify dependencies & engage partners across the enterprise

  • Create moments where you can create delight

  • Facilitate design sessions/sprints with your team and cross-functional team members

Communication

  • Write and present business stories cross-functionally, including: identifying a problem, highlighting possible solutions, identifying risks and their mitigations, presenting a solution and asking for resources in a concise and coherent way via deck and talk track

  • Coach less experienced teammates on how to use various communication channels, including emails, face-to-face conversations and formal presentations

  • Coach less experienced teammates on reading the room and knowing your audience so you can adapt your style based on how the information will be best received by that group of people

What you'll bring to the team...

Requirements

  • Bachelor's degree in related field or the equivalent through a combination of education and work experience. MBA or master's degree preferred.

  • Significant experience in area of expertise and/or product/program management experience, typically 5-8 years with increasing levels of responsibility.

  • Ability to translate business strategy into department/product/program strategy.

  • Experience with user-centered design and research.

  • Experience with cost benefit analysis in preparing/reviewing business cases.

  • Candidates must possess excellent leadership qualities and communication skills, including the proven abilities to facilitate meetings, manage cross-functional teams, champion ideas and influence others up, down and across the organization to obtain buy-in for the products and/or programs.

  • Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently.

  • Demonstrated experience, knowledge, and ability to champion agile development methodology.

  • Deep understanding of how to leverage data to make decisions that drive positive business outcomes.

  • Must be self-motivated, committed, and accountable.

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Sr Product Manager

H&R Block, Inc.