At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
Amazon Flex is one is one of these innovative programs pushing the boundaries of world class last mile operations. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. Amazon Flex provides individuals the ability to be their own boss, delivering Amazon packages when and where it is convenient for them, while also providing customers with unparalleled ultra-fast delivery service. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems to allow delivery partners to on-board, schedule their availability to work, and deliver orders to customers with the help of in-app mapping, navigation, and more. The Amazon Flex last mile delivery program and technology are transforming the last mile delivery space and forever changing the way the industry operates. Come join the team and help us make history!
As a Senior Product Manager, you will define, execute, and deliver operational excellence for the Amazon Flex Global Specialty Fulfillment (GSF) Business Operations team (GSF includes ultra-fast delivery programs such as PrimeNow, Amazon Fresh, Whole Food Markets, and Amazon Restaurants). This is a highly visible role that will be responsible for the day-to-day business operations and helping to shape the long term strategy for Flex GSF programs, involving close partnership with leaders and organizations across Amazon Flex and the wider Amazon Operations organization. Internally, you will work with functions that cut across the team, including customer service, marketing, operations, science, product management, and technology. In addition, you will support business development, global expansion, and seasonal peak management for Flex GSF. Successful candidates should have strong product management, analytical, organizational and communication skills as well as a passion for operational excellence.
Some of the key job functions of the Senior Product Manager are:
Lead strategy and program positioning with leadership and stakeholders; drive buy-in for the program vision both internally and with key internal partners
Partner with business stakeholders and Business Analysts to perform in-depth analyses to identify the root cause of key business issues
Manage prioritization and trade-offs among customer experience, performance, measurement, and operational support and partner with product/tech teams across the org to build solutions to help achieve business goals
Develop and analyze operational dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions
Create performance analyses on a day-to-day basis and deep dive key metrics to identify root causes for issues; develop and implement solutions to address root cause issues
Build, develop, and manage roadmaps for launches. Identify cross-functional owners, set delivery/completion dates and set up a regular review rhythm to ensure programs/launches are on track
Develop and document best practices and processes for launching new businesses, programs and products into the field
Partner with field teams across North America to improve station and partner experience
Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals
Partner with Managers to define creative, high quality, simple project roadmaps based on team strategy and vision and to prioritize new high-impact initiatives
Manage and effective prioritize multiple projects and programs concurrently