Sr. Product Manager - Conversational Automation Platform

Adobe Systems Incorporated San Jose , CA 95111

Posted 3 months ago

The company:

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We're a company that understands that product innovation comes from people innovating and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.

The challenge:

Adobe's Customer Experience team is on a mission to delight millions of customers by advocating for improved experiences and supporting customers when they need help. Through our online resources, communities, and 1:1 care, our team engages with a broad global customer base, from individual consumers to Fortune 100 enterprises. As our business grows, we need to seek out ways to more efficiently help all of our customers.

In order to meet the increased demands for support, the Customer Experience team is seeking an innovative product manager to help drive strategy and deliver an automation platform focusing on conversational interfaces: chatbots, voicebots, and virtual assistants. A successful candidate will have strong passion for customer experiences and experience in designing product platform strategies. You must be highly analytical, able to work extremely effectively across multiple organizations, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications.

You will interact with Experience Designers, Product Managers, Support Delivery Managers, Program Managers, IT partners, subject matter experts and other operations specialists who all work together to support thousands of agents globally who in turn provide support to millions of Adobe's customers.


  • Develop product roadmap for conversational bot platform. Work with internal stakeholders to understand their automation use cases and translate that into requirements for the conversational bot platform.

  • Understand the fundamental technologies driving the competitive landscape and have a vision on how to leverage in-house and licensed technology to accelerate time to market and successfully deploy conversational bots.

  • Execute on the product roadmap and provide accurate timelines and status back to stakeholders

  • Partner with Engineering and Information Technology (IT) partners to coordinate development, implementation, and roll-out of new platform capabilities.

  • Work closely to onboard internal users onto automation platform and enable users to develop and deploy conversational bots.

  • Develop metrics, systems, and processes to measure the effectiveness of the experiences we're delivering, and be able to identify opportunities for further


  • Minimum 10 years of overall product management experience.

  • 2+ years' of experience owning a directly relevant product or one related to machine learning or natural language processing applied to consumer web, cloud/IoT or mobile domains.

  • Strong background in two or more areas: conversational interfaces, natural language processing (NLP), enterprise search / question answering, speech-to-text, machine learning, data analytics, artificial intelligence (AI)

  • Solid understanding the chatbot/IVR landscape and hands on experience utilizing API frameworks like Lex, Cortana,,, or equivalents.

  • You are an expert in some of the key AI/Chatbot platforms, such as DialogFlow/, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson,, , etc.

  • You successfully deployed chatbots on common messaging and chat services like Facebook Messenger.

  • You have a strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight...), and you have leveraged several existing services and libraries (integration, configuration, training, continuous learning).

  • You are well versed to voiced based processing (text to speech, speech to text) and you already delivered several voice apps built on top of the Amazon Alexa or Google Home.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Sr. Product Manager - Conversational Automation Platform

Adobe Systems Incorporated