Sr. Product Manager - Conversational Automation Platform

Adobe Systems Incorporated San Jose , CA 95111

Posted 3 months ago

The company:

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We're a company that understands that product innovation comes from people innovating and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.

The challenge:

Adobe's Customer Experience team is on a mission to delight millions of customers by advocating for improved experiences and supporting customers when they need help. Through our online resources, communities, and 1:1 care, our team engages with a broad global customer base, from individual consumers to Fortune 100 enterprises. As our business grows, we need to seek out ways to more efficiently help all of our customers.

In order to meet the increased demands for support, the Customer Experience team is seeking an innovative product manager to help drive strategy and deliver an automation platform focusing on conversational interfaces: chatbots, voicebots, and virtual assistants. A successful candidate will have strong passion for customer experiences and experience in designing product platform strategies. You must be highly analytical, able to work extremely effectively across multiple organizations, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications.

You will interact with Experience Designers, Product Managers, Support Delivery Managers, Program Managers, IT partners, subject matter experts and other operations specialists who all work together to support thousands of agents globally who in turn provide support to millions of Adobe's customers.

Responsibilities

  • Develop product roadmap for conversational bot platform. Work with internal stakeholders to understand their automation use cases and translate that into requirements for the conversational bot platform.

  • Understand the fundamental technologies driving the competitive landscape and have a vision on how to leverage in-house and licensed technology to accelerate time to market and successfully deploy conversational bots.

  • Execute on the product roadmap and provide accurate timelines and status back to stakeholders

  • Partner with Engineering and Information Technology (IT) partners to coordinate development, implementation, and roll-out of new platform capabilities.

  • Work closely to onboard internal users onto automation platform and enable users to develop and deploy conversational bots.

  • Develop metrics, systems, and processes to measure the effectiveness of the experiences we're delivering, and be able to identify opportunities for further

Requirements

  • Minimum 10 years of overall product management experience.

  • 2+ years' of experience owning a directly relevant product or one related to machine learning or natural language processing applied to consumer web, cloud/IoT or mobile domains.

  • Strong background in two or more areas: conversational interfaces, natural language processing (NLP), enterprise search / question answering, speech-to-text, machine learning, data analytics, artificial intelligence (AI)

  • Solid understanding the chatbot/IVR landscape and hands on experience utilizing API frameworks like Lex, Cortana, API.ai, wit.ai, or equivalents.

  • You are an expert in some of the key AI/Chatbot platforms, such as DialogFlow/Api.ai, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, , etc.

  • You successfully deployed chatbots on common messaging and chat services like Facebook Messenger.

  • You have a strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight...), and you have leveraged several existing services and libraries (integration, configuration, training, continuous learning).

  • You are well versed to voiced based processing (text to speech, speech to text) and you already delivered several voice apps built on top of the Amazon Alexa or Google Home.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Engineering Product Manager

Netgear

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Description: Are you an experienced networking software engineer who is looking for a new meaningful opportunity to expand your career and have a more fulfilling working life? Are you tired of in a position that is a repetition of what you'd being doing over and over? When you work at NETGEAR, you'll be part of a diverse team committed to helping the world do more. We turn ideas into innovative networking products that connect people, power businesses and advance the way we live. Our success is fueled by a groundbreaking spirit that's made us one of the top tier, and growing, global technology companies. Join our network and help us craft the future of connectivity. In this position you will be responsible for running NETGEAR flagship switch product line, in addition to the Cloud-managed switching product development. You will also able help define system hardware architecture, adding new features and requirements for those products. You will provide technical leadership to the multi-functional team. You will run all the internal engineering activities and direct NETGEAR HW/SW partners during all phases of engineering product cycles. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Skill Set: * Have solid knowledge and working experience in L2/L3 Ethernet switch with all its feature set commonly used in network design and planning. CCNA or equivalent desired. * Have good to strong experience on embedded system design and architecture for switch or related networking products * Have developed layer 2 and layer 3 Ethernet switch products based on merchant networking chipset from vendors like Broadcom and Marvell * Have work with switch industrial standard CLI (Command Line Interface) configuration tool for networking product * Have deep understanding of basic network layer 2 standards like IEEE 802.3ad (LACP), IEEE 802.1ad (Spanning Tree Protocol) and its related standards like RSTP and MSTP. * Have deep knowledge with various VLAN protocols and applications. * Equipped with good development team management experience preferred * Low level Ethernet driver or system I/O experience * Good working experience with ODM * Excellent communication skill with peers and/or outsourcing partners * Can take ownership of the assigned project or task to do whatever the task required * Self-motivated and can operate independently without supervision to complete most assigned task * Are very flexible in accepting new tasks or work with change of business priority * Understand common development tool like JIRA and Confluence is a plus Education: * EE Bachelor degree * Master degree is desirable NETGEAR is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender, gender identity, gender expression, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Netgear San Jose CA

Sr. Product Manager - Conversational Automation Platform

Adobe Systems Incorporated