Sr. Product & Customer Insights Manager, Benchmarking

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 months ago

Are you passionate about driving strategic decisions that impact the experience of millions of customers? Amazon is seeking a Sr. Product and Customer Insights Manager, Customer Experience Strategy based in Seattle, WA. Our global team partners with business leaders across the org to generate data-driven insights, focusing on customer experience drivers that spin the Amazon Flywheel: Selection, Price and Delivery Experience. In this role, you will own our continuous analytics capability supporting our Consumer business.

The person in role will innovate, build new methodologies to generate insights and make recommendations to drive actions that directly impact Amazon customers. The successful candidate will possess excellent analytical skills and have the ability to work collaboratively to influence business leaders at all levels, including senior management. This role will involve delivering projects in a complex and ambiguous environment and collaborating with peers and stakeholders globally.

Key Responsibilities:

  • Plan and execute end-to-end analyses including: scoping, designing methodology, collecting and analyzing data, and presenting key findings and recommendations to business stakeholders

  • Own and prioritize our project roadmap with key stakeholders

  • Develop new methodologies and scalable processes to generate insights on a continuous basis

  • Work cross-functionally with peers globally to support training, best practices, and shared opportunities

The Right Candidate Will:

  • Work backward from customers and innovate on their behalf

  • Be willing to experiment and take calculated risks

  • Earn trust of business partners and influence key decisions

  • Be curious and a quick learner, and have great attention to detail

  • Be a problem solver who always thinks about what to do next

  • Have the ability to operate under minimum guidance in a highly ambiguous environment

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Product & Customer Insights Manager

Amazon.Com, Inc.

Posted 4 days ago

VIEW JOBS 1/16/2020 12:00:00 AM 2020-04-15T00:00 Are you customer-obsessed and eager to propose opportunities and influence business decisions to improve the Seller experience of Amazon's thriving marketplace? Amazon is looking for an experienced, talented, and highly motivated individual to join our Seller Experience team. As a Senior Product & Customer Insights Manager on our team you will diagnose current Amazon marketplace services, metrics, and processes internally and externally (e.g., comparisons with industry trends), identify opportunities, specify tools/systems requirements for development, prescribe future state recommendations and strategies, and validate the improvement effort. You will help contribute to and own our Seller roadmap, and will innovate and build new methodologies and products to continuously iterate and improve the Seller Experience - all in an effort to better serve our Sellers. You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company (remember, for Amazon, Sellers are also our customers). If this role is right for you, you will be excited about the opportunity to be our Seller's advocate and influence their experience on Amazon! The right candidate must possess an end-to-end understanding of Seller practices, excellent analytical skills, knowledge of product management practices, project management experience, and a track record of delivering projects in a complex and ambiguous environment. Key Job Responsibilities: * Plan and execute end-to-end operational analysis programs which result in impactful Seller experience enhancements; * Own and drive studies across multiple product lines (e.g. media, consumer electronics, apparel, etc.) and departments (Marketplace, Operations, CS etc.) including all scoping with local and international business leaders, design, data collection, data analysis, recommendations, and presenting results to senior management worldwide; * Partner with senior business leaders across the company in developing programs and communicating/following-up on actionable findings and implementation; * Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities; * Continuously innovate and improve process to optimize program efficiencies; * Develop new methodologies and standards for measuring and benchmarking internally. Amazon.Com, Inc. Seattle WA

Sr. Product & Customer Insights Manager, Benchmarking

Amazon.Com, Inc.