Sr. Process Design Architect - Boston

KLM Careers Roxbury , MA 02119

Posted 2 weeks ago

Sr. Process Design Architect - Boston

Boston or Jersey City

  • Being a member of the Business Architect Group, the Sr. Process Design Architect will be responsible for process reimagination using a collaborative approach to digitizing business processes.
  • Lead design thinking and process and decision modeling using BPMN compliant methodologies and tools. This role will integrate process modeling into DTCC risk management resilience framework.
  • The objective of process reimagination is to deliver best in class client experience by incorporating customer journeys across our product portfolio.
  • Apply deep process design experience with BPM and other technologies to reengineer business processes and deliver new and innovative solutions to our clients.


  • Lead process re-engineering by analyzing, documenting, and designing the future state of business processes including key performance indicators (KPIs), service level agreements (SLAs), business reports, process metrics, and process diagrams
  • Incorporate various technology solutions (e.g. RPA, BPM, AI, BI) and determine how to demonstrate them in process re-design to increase enterprise performance while working with respective SMEs
  • Develop a deep understanding of each business divisions strategy, business model, operating model, processes, teams, and culture
  • Create effective working relationships with business teams, and key subject matter experts
  • Foster a culture of Entrepreneurship
  • Apply deep understanding of the current business, industry context, regulatory context, future vision to develop an enterprise wide business architecture capabilities and roadmap
  • Lead workstreams and projects to design business architecture artifacts and deliverables to deliver expected argument and value proposition (risk, resilience, complexity, reuse, total cost of ownership etc.)


1. Minimum of 7 years of related experience

2. Bachelor's degree preferred with Masters or equivalent experience

3. MBA preferred

4. Experience in banking, capital markets, or financial operations preferred

5. Proficient with Excel & PowerPoint

6. Experience building services-based decomposition

7. Business Process Management certification a plus

8. Must be a US Citizen or Green Card holder.


Pay and Benefits:

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Retirement benefits

Paid Time Off and other leave of absence

Flexible/Hybrid Work Arrangements

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker II (Network Expansion) Roxbury Branch Greater Boston Boston MA

Jpmorgan Chase & Co.

Posted 2 weeks ago

VIEW JOBS 7/20/2022 12:00:00 AM 2022-10-18T00:00 Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by: * Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations * Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week * Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs * Adhering to policies, procedures, and regulatory banking requirements Requirements * Deliver exceptional customer experience by acting with a customer-first attitude * Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships * Exude confidence with clients when sharing product knowledge and solutions * Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs * Strong desire and ability to influence, educate, and connect customers to technology * Possess drive, initiative, and knowledge to provide financial options for customers using a consultative approach * Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together * Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training * Professional, thorough, and organized with strong follow-up skills * Engage and partner with team members and other lines of business to offer most appropriate products Qualifications * At least one year experience in: * Retail banking sales, or * Financial services sales, or * Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required * Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire * Ability to work branch hours, including weekends and some evenings * Compliance with Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: Jpmorgan Chase & Co. Roxbury MA

Sr. Process Design Architect - Boston

KLM Careers