Sr. Principal Business Systems Analyst

Opentext Corporation Boston , MA 02298

Posted 2 months ago


Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The opportunity:

OpenText is looking for a Principal Business Systems Analyst for the SMB/C within the IT organization. This individual will take charge of a project and deliver results that will make the organization more profitable. Can work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes. To be successful, the senior business systems analyst's focus will be on process design, process reengineering, business requirements, gap analysis, data flows and provide internal ticket triage support for the business.

You are great at:

The successful candidate will be part of an IT Applications team supporting portions of OpenText's E-Commerce and have the following responsibilities:

  • Work closely with broad user groups to coordinate and complete Operational Excellence activities to support sponsored projects and enhancements by

  • Documenting and developing current state process flows

  • Determine and document business requirements for business processes and ensure they don't conflict with the requirements for future projects

  • Preparing Gap Analysis

  • Documenting and developing future state process flows

  • Participate in the discussions of the functional spec & technical design

  • Coordinate the IT executive review of the proposed design & obtain sign off

  • Coordinate the business review of the proposed design & obtain sign off

  • Develop comprehensive E2E test cases and steps that will be loaded into HPALM

  • Manage & triage defects assigned during testing

  • Obtain sign off from the business for go live

  • Prepare communications out to the business for the change impacts

  • Prepare user training documentation for new functionality if required

  • Document & coordinate the deployment plan

  • Hold regular stakeholder meetings to keep all interested parties updated in project progress

  • Provide support to business users on systems issues, escalating to Manager, CoE or an IT development/technical team as appropriate

  • Lead Super User Group meetings with the business on a bi weekly schedule. Ensuring benefits to its members while also ensuring the group maintains a high visibility in the business community with supporting SAP and other business systems as needed.

  • Provide period end support to finance users as required, tickets, escalations, solutions.

  • Create and build Operational Excellence Culture through inclusion, engagement, communication and celebration

  • Use active listening and discussion skills to identify issues, ensure understanding and facilitate problem-solving

  • Match different influence strategies and negotiating styles to fit the person or situation

  • Provide development opportunities and support to maximize Operational Excellence orientation across the organization

  • Collaborate with others to generate appropriate Operational Excellence deployment plan with organizational measures of success.

  • Act as communication liaison between IT team and other pillars and functional areas.

  • Involve and coach business leaders in preparing for and sustaining change

  • Be a change champion within the site and network by prompting questions and promoting team-based behavior

  • Using applications such as Zuora, SalesForce, SAP

  • Microsoft SQL Server experience.

What it takes:

The successful candidate will have the following Core Requirements:
  • 5+ years of professional/technical experience - prior experience and in-depth knowledge of Zuora and or SAP

  • BA certified or equivalent experience

  • Bachelor's degree or equivalent in business / accounting

  • Strong experience in user testing and project management

  • Experience with the order to cash, procure to pay processes and record to report in a software or technology company is an asset

  • Good understanding of finance business processes, ability to prioritize, organize, and accomplish multiple tasks, both as part of a team and independently

  • Proven project management skills. Ability to develop value-based business cases along with our business partner, document detailed process flows, and define gaps

  • Ability to write detail business requirements to translate into functional design

  • Attention to detail with emphasis on accuracy and quality

  • Strong verbal, written and interpersonal communication skills

  • Experience in production support is an asset

  • A high standard for work ethic and quality is required

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process, please email


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.


If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.


Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events

With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship

Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

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Sr. Principal Business Systems Analyst

Opentext Corporation