Hargray' s Mission To Envision and deliver customer delight
Hargray is currently seeking a Sr. Pricing Manager who will play a key role in optimizing the pricing strategy and support the company's growth by proactively using excellent analytical skills to transform large amounts of data and complex analysis into high-impact, easy-to-follow presentations/business cases
During this experience, you will wear multiple hats and juggle many competing priorities. So, if you thrive in a fast-paced environment and can complete projects independently, this might be the right gig for you. We need folks who bring loads of enthusiasm and positive energy to their work.
The Sr. Pricing Manager is responsible for identifying, recommending, implementing, and tracking pricing strategies and programs to acquire new customers; upsell, cross-sell, and retain existing customers; and increase revenue and profit while balancing activations, churn, and ARPU across all residential and commercial products (TV, Internet, Home Phone, Value Added Services, metro Ethernet, IP-PBX, managed services, etc.).
Duties & Responsibilities
Leads cross-functional teams across the business (Marketing, IT, M&P, Call Center, Sales, Finance, Legal, etc.) to ensure successful design, implementation and continuous improvement of pricing initiatives and programs to increase sales, reduce churn, increase revenue or margin.
Defines, reports, and analyzes key metrics such as ARPU, churn (with a focus on competitive/pricing), save rates, take rates, and customer lifetime value by-products and/or segments.
Leads the development, implementation, and post-implementation tracking and evaluation of price increase programs.
Creates and maintains financial models to track and forecast ARPU.
Creates and maintains competitive analyses for bundles and individual products.
Evaluates the effectiveness and impact of the pricing initiatives on the overall revenue, margin, activations, churn, and ARPU plans.
Recommends and implements pricing policies and procedures needed to achieve goals.
Identifies gaps and opportunities in current pricing initiatives and policies, then recommends and implements improvements.
Supports the finance team providing input on business cases and financial forecasts for new/existing products.
Conveys information with authority; builds trust and credibility with internal customers at all levels of management.
Remains current on local market requirements, latest competitive product information and technology/market/regulatory trends to meet customer and business objectives
Leads the definition of detailed business and functional requirements.
Coordinates the development of supporting documentation.
Leads cross-functional teams without formal authority
A bachelor's degree in business, marketing, finance, engineering or related field is required
8 to 10 or more years of experience in pricing, marketing, product management, sales, operations, methods & procedures, or finance roles within a subscription-based service company.
5 or more years of experience in a Pricing or Finance Manager role
Experience defining detailed product requirements
Experience defining/improving processes
Excellent analytical skills with the ability to transform large amounts of data and complex analyses into high-impact, easy-to-follow presentations/business cases
Strong oral and written communication skills
Strong planning and process development skills
Strong business judgment
High level of initiative and attention to detail
Ability to manage multiple initiatives at one time
Proven ability to lead and influence cross-functional teams without formal authority
Must be a team player, able to handle ambiguity, anticipate and react to changes quickly
Strong understanding of financial statements and business case development
Advanced level of Excel and PowerPoint
Working knowledge of the telecommunications industry, competitive providers and trends