Sr Patient Services Specialist (Clinical Affairs/Alberta)

Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Preferred Qualifications

• Use of basic computer equipment

• Learning of different Institutional software and payers website

• English and Spanish verbal communication

• Knowledge of medical terminology, coding procedures, CPT and ICD-10, billing functions, cashier and data entry

• Familiar with Centricity Business, Electronic Medical Record, Phreesia, Referral Management System, Cerner and Avaya

Required Qualifications

• High school diploma or equivalent

• 3 years Customer Service, office or related experience with 2 of those years in a healthcare or dental clinic setting preferred

• Additional education may substitute for the experience requirement