Sr. Patient Care Coordinator (Outpatient)

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas.

The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

Job Summary:

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Assists with the workflow of the front office including, department clerical, receptionist and communication roles.

Performs duties in an outpatient location. Works under minimal supervision. Assists with orienting and providing on-the-job skills training to others.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred

• Associate's/Technical Degree in business or equivalent combination of education/related experience: Preferred

• Two years' relevant experience: Preferred

Essential Functions:

• Oversees patient admissions. Maintains department's cash receipts.
  
  Oversees tracking of referrals to specialists and physical therapy. Works on assignments that are moderately difficult requiring judgement in resolving issues or in making recommendations.

• Reviews incoming mail, faxes and messages, and prioritizes and disperses to appropriate person. Obtains and compiles statistical reports for administrators and managers.
  
  Coordinates the planning and preparing for special events. Interprets policies and procedures to guide use of sensitive and confidential information.

• Collects patient, employer and payer information for chart, physician and biller. Sets up accounts on payment plans based on patient's ability to pay and hospital policies. Answers all inquiries regarding accounts and assists patients with all appropriate paperwork.

• Verifies all third-party payer and workers' compensation accounts within 24 hours of pre-registration. Explains financial requirements to the patient or responsible party.
  
  Calculates and collects deposits or deductibles. Retains, retrieves, transfers and disposes of records.

• Processes letters, memos, e-mail, calendars, mail and travel arrangements. Maintains employee education records on-line in accordance with system guidelines. Organizes and assimilates material as needed.

• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.