Sr Patient Access Specialist

Under the general direction of the Patient Access Manager#Contact Center, this position is responsible for leading comprehensive scheduling, pre-registration, and registration functions to maintain an efficient operational workflow for all patients seeking services throughout Valleywise Health. In addition, this position provides leadership in managing departmental operations and significant projects.

Hourly Pay Rate:

$18.24 - $26.90 # Qualifications Education: Requires a High School diploma or GED.# Prefer an associate#s degree in business administration, finance, or a related field. Experience: Must have at least five (5) years of general clerical duties, preferably in a healthcare environment involving data reconciliation. # Prefer prior experience in a call center or experience with a high volume of patient contact using phones. # Prior healthcare registration and or scheduling experience is a plus. Certification/Licensure: Epic certification and HFMA certification are preferred. Knowledge, Skills, and Abilities: Requires the ability to read, write, and speak effectively in English.# Must have a working knowledge of Excel and Word.# Must have the ability to handle multiple complex projects.# Excellent written and verbal communication, time management, mentoring, and leadership skills are required.# Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers to direct, plan, schedule, and organize work.# Must be able to communicate and relate with patients and all hospital staff.# Requires the ability to work independently on established policies and procedures within the department.# Must know about Arizona Medicaid Programs, Medicare, AHCCCS, and other government programs.# Knowledge of the Federal and State Fair Debt Collection Regulations.# Knowledge of the Collection Department, including Commercial, Managed Care, Work Comp, and Self Pay guidelines.# Requires organizational, general math, and training skills.# Requires good patient service skills, interpersonal ability, and demonstrated leadership skills to interact regularly with staff and leadership.

Under the general direction of the Patient Access Manager-Contact Center, this position is responsible for leading comprehensive scheduling, pre-registration, and registration functions to maintain an efficient operational workflow for all patients seeking services throughout Valleywise Health. In addition, this position provides leadership in managing departmental operations and significant projects.

Hourly Pay Rate: $18.24 - $26.90

Qualifications

Education:

• Requires a High School diploma or GED.

• Prefer an associate's degree in business administration, finance, or a related field.

Experience:

• Must have at least five (5) years of general clerical duties, preferably in a healthcare environment involving data reconciliation.

• Prefer prior experience in a call center or experience with a high volume of patient contact using phones.

• Prior healthcare registration and or scheduling experience is a plus.

Certification/Licensure:

• Epic certification and HFMA certification are preferred.

Knowledge, Skills, and Abilities:

• Requires the ability to read, write, and speak effectively in English.

• Must have a working knowledge of Excel and Word.

• Must have the ability to handle multiple complex projects.

• Excellent written and verbal communication, time management, mentoring, and leadership skills are required.

• Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers to direct, plan, schedule, and organize work.

• Must be able to communicate and relate with patients and all hospital staff.

• Requires the ability to work independently on established policies and procedures within the department.

• Must know about Arizona Medicaid Programs, Medicare, AHCCCS, and other government programs.

• Knowledge of the Federal and State Fair Debt Collection Regulations.

• Knowledge of the Collection Department, including Commercial, Managed Care, Work Comp, and Self Pay guidelines.

• Requires organizational, general math, and training skills.

• Requires good patient service skills, interpersonal ability, and demonstrated leadership skills to interact regularly with staff and leadership.