Sr. Ops Engineer, Deployment & Ramp , MSP CX, Mechatronics & Sustainable Packaging Customer Experience

DESCRIPTION

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org.

In the position of Sr. Ops Engineer Deployment & Ramp, you will be tasked with overseeing multiple products, programs, projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. As a Sr. Ops Engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Sr. Ops Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.

Come help us make history! Project durations vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

Key job responsibilities

• You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.

• You will influence decisions on deployment and machine performance execution strategy to senior level leadership.

• You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.

• You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.

• You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.

• This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

A day in the life

In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status.

About the team

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA

BASIC QUALIFICATIONS

• BA/BS degree in Engineering or related STEM field. BS/BA in Business or Supply Chain with 5+ years of additional technical experience.

• 5+ years of experience of infrastructure projects of new site or existing site deployment and ramp from initiation to closure.

• 3+ years experience managing project portfolios, budgets and decentralized resources to execute project goals.

• Experience working in a global environment while prioritizing and managing multiple responsibilities.

• Ability to travel frequently both within country up to 75% and occasional internationally (~5%).

• Experience in Robotics, Automation, distribution, manufacturing, or logistics.

• Experience leading cross-functional teams/projects.

PREFERRED QUALIFICATIONS

• MBA/MS degree in Engineering or related STEM field. MS/MBA in Business or Supply Chain with 10+ years of additional technical experience.

• 10+ years of experience with technical project portfolio management.

• PMP Certification

• Strong oral and written communication skills in English.

• Understanding of Robotic, Automation, Construction, IT, MHE infrastructure infrastructure and service concepts.

• Site deployment and ramp experience packaging and robotics automation in retail, distribution, logistics or similar.

• Large scale Technical project implementation experience.

• Experience working with Global (distributed, virtual) teams preferred.

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $95,700/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.