Sr. Operations Specialist - ROM

Position Summary

This position is responsible for being a technical resource for ROM Customers, Technicians, and other support departments (Ops, Sales, etc.). Position will be available to answer technical questions for Customers, support departments and/or provides technical support for ROM Technicians. Position will be responsible for project management for large projects as assigned by the GM and complete other projects as assigned.

Job Responsibilities

• Responsible for running large projects a PM when assigned.

• Monitor, advise and oversee all Equipment for ROM, including but not limited to Test equipment, Trucks, Trailers, Tools for ROM.

• Responsible for the calibration of all equipment for ROM.

• Review, create and update work procedures, best practices, SOPs for ROM technicians and customers.

• Participate in Customer meetings as the ROM technical expert for future, current and past jobs.

• Provide Technical scopes of work for Project Managers as needed.

• Assist Technicians with technical job scopes, going through procedures or methods for technically performing the scope of work prior to the job, so crews are set up for job success.

• Maintain variety of ROM programs such as PPE, DOT, equipment, and other programs as assigned.

• In conjunction with the Corporate Technical Training team:

• Monitor and advise the team on the Technician competency matrix. Schedules and coordinates appropriate training and provides the proper follow-up. Monitor training status for Technicians and advise TSM of training program for each Technician.

• Act as mentor for ROM technicians in the AMP (IRA) and ARC programs.

• Assist Technicians with NETA test preparation and NETA practices.

• Develop and maintain a basic training program that encompasses training on safety, regulatory guidelines and the ROM Standards for Technicians to be used throughout the country.

• Visit sites to evaluate techniques used for safety, regulatory, and ROM practices. Provides OTJ as appropriate and provides a score card for site visit.

• Complete and train the trainer courses for applicable ROM needs and disseminates training programs as business need dictates.

• Creates and maintains his or her training and travel schedule. Accuracy and availability should be transparent to GM to ensure business needs are being met.

• Able to travel and travel with little notice as needed.

• Other duties as assigned.

Required Experience and Qualifications:

• Bachelor's degree in related field or equivalent experience and 8 years of experience.

• Related field work in industry.

• Critical thinking, problem solving and desire to learn.

• Must be able to work independently.

• Passion for learning and teaching others. Customer Focus

• Proven experience in building training programs from the ground up.

• Intermediate skill level with PowerPoint, Word, Microsoft Excel.

• Strong organizational skills.

• Strong written and verbal communication skills. Must be able to communicate effectively with both. technical and non-technical personnel.

• Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines.

• Demonstrated strong sense of urgency and ownership of process.

• Must demonstrate a team player mindset.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We do it right

• We pride ourselves on our integrity and expertise. We don't cut corners.

• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.

• You conduct yourself professionally, ethically, and honestly.

• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.

• You are on time and preplan time off.

• You produce a quality product.

• We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.

• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.

• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

• We focus on growth

• We are dedicated to growing the company and our employees.

• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.

• You seek out new assignments and assume additional duties.

• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

• We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.

• You efficiently and thoroughly complete assignments.

• You perform work assignments independently.

• You propose new ideas and find better ways of doing things.

• We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.

• You follow through on commitments in a timely way.

• You produce easily understandable and accurate reports that meet customer and/or Company expectations.

• You actively listen. You seek advice and help as appropriate.

• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

• We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.

• You collaborate to create the best solutions for each other and our customers.

• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Job: Full-Time

Location: Green Bay, WI

Travel: Up to 50% travel.

Relocation: Not offered for this role.

Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Lifting a minimum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.