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Sr. Operations Program Manager

Expired Job

Vocera San Jose , CA 95111

Posted 3 months ago

Location: San Jose, United States

Type of Employee: Full Time

Vocera has one mission: to simplify and improve the lives of healthcare professionals, patients, and families. Founded in 2000, we changed the way care teams communicate. Today, we continue to offer the leading platform for clinical communication and workflow. About 1,400 hospitals and health systems around the world use Vocera solutions. Our platform provides software for voice, secure text messaging, and patient engagement. It integrates with more than 120 clinical and operational systems: EHRs, nurse call, physiologic monitors, and more, with event-driven alarm management. Our wide choice of devices includes smartphones and hands-free wearables. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Indiana, Canada, India, United Arab Emirates, and the United Kingdom. Learn more at, and follow @VoceraComm on Twitter.

Position Description: The Sr. Operations Program Manager will lead the manufacturing core team efforts to plan and execute on all NPI / Sustaining programs. The position requires strong program management, technical skills and experience with high-volume manufacturing in an outsourcing model.


  • As a member of the Manufacturing team, functions as the lead Manufacturing Engineer responsible for introduction of new products and processes

  • Establishes standards for high-volume Design for Manufacturing (DFM) and leads the definition of manufacturing process requirements for major programs, including: assembly and process documentation, product manufacturability and testability, manufacturing cost reduction, and cycle time reduction.

  • Engages with Vocera engineering and the contract manufacturing facilities from design and prototype development through product launch to ensure schedule, cost and quality objectives are met

  • Determines new product manufacturing resource requirements, manufacturing development plans, and introduction schedules

  • Develops, implements and manages detailed new product introduction schedules, plans and budgets

  • Works closely with engineering, finance, product management, and operations to define, track and ensure completion of NPI project objectives

  • Generates documentation and product change information for NPI and sustaining efforts

  • Manages the stabilization of NPI transitions: evaluates in-process quality data and drive corrective action as required to maximize product manufacturability and to mitigate business risks

  • Develops action plans to characterize and mitigate high risks due to new assembly techniques, technologies, and materials

  • Works with Quality Engineering on validating first article compliance to spec. Documents issues and work with vendors toward resolution

  • Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively

  • Work with cross functional team on supply chain sourcing efforts

  • Perform other duties and responsibilities, as assigned


  • Excellent organizational, written and verbal communication skills

  • Strong business aptitude, the ability to rapidly learn new problem domains, and become conversant in the domain with subject matter experts

  • Strong problem solving and analytical skills; ability to make recommendations and provide guidance to effectively bring projects to completion

  • Proven ability to communicate complex qualitative analysis in clear, precise and actionable manner while building and maintaining strong relationships with both team members and vendors

  • Drive for translating business & technical problems into research initiatives that deliver business value

  • Creative, proactive, bold and out-of-box thinking


  • BS degree in Industrial, Manufacturing, or Electrical Engineering, or equivalent

  • 8+ years of experience in a high-volume, portable consumer electronics product engineering/ project management/outsourced manufacturing environment

  • Successful track record of high volume, portable consumer electronics DFM and cost-efficient design solutions

  • Comprehensive experience with project management tools and theories

  • Experience of high-density electronic packaging solutions and high-volume manufacturing processes

  • A clear understanding of the Product Development Lifecycle

  • Demonstrated experience with build yield analysis; manufacturing KPIs and a knowledge of process equipment

  • Strong knowledge of high-volume manufacturing processes - assembly through test

  • Working knowledge of PLM software packages for Engineering Change Orders, deviations, etc.

  • Experience working with tier 1 & 2 JDMs & EMS companies

  • Knowledge of RoHS/WEEE and of FMEA's and Working knowledge of ISO 9001:2015 quality systems and IPC workmanship standards is preferred

  • Ability to travel domestically and internationally up to 20% required

Belief in Diversity

Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

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Sr. Operations Program Manager

Expired Job