Sr. Operations Product / Program Manager - 1347362

Cisco Systems, Inc. San Jose , CA 95111

Posted 3 weeks ago

Today, trends like digitization, cloud, and big data, user personalization, and empowerment of LoB are disrupting the traditional models of business and opening exciting ways for innovation. Customers are looking for outcomes, business relevance, agility & simplicity from their technology vendors. Software is core to this digital world. As the focus is on monetizing the software using the SAAS business model, SAAS transformation /operations team is an integral part of the journey

What You'll Do

You will be accountable for driving new Agency Business Model delivery of the program's integrated scope, schedule, and budget. Design and implement partner alignment frameworks, deliver outcome alignment plans, and identify/maintain a single source of truth. Manage cross-program dependency and coordination, program meetings, program status issue and risk mitigation, resolutionchange control board, and ELT reporting.

Implementation of best practice model to ensure SaaS platform vision and strategy is fully realized and make short and long-term trade-offs across different products.

You will provide strategic guidance to teams and project managers in ways that promote the company's culture. You will also oversee the progress of operations.


  • Manage Product Life Cycle programs from start to finish

  • Develop Program roadmap including the program plan, strategy alignment, timeline, milestones, and budget

  • Maintain program metrics and risk tracking, reporting regularly to the Executive Team

  • Formulate, organize and monitor inter-connected projects

  • Coordinate cross-project activities including interlock meetings with partners

  • Assume responsibility for the program's people and vendors

  • Understanding organization's development platform and languages.

  • Ability to understand technical issues and participate in architectural discussions.

  • Steers the project to ensure delivery of business value.

  • Provides encouragement, recognition, and support to the team

Who You'll Work With

Program teams and leaders across functions (Finance, Tax, Legal, Supply Chain, Ops) for overall program management.

Product Managers and leaders from Business functions to map product roadmap with program delivery.

Operations leadership team on program roadmap, delivery approach, and status updates

Who You Are

You are an excellent leader and have experience in managing a staff of different fields to produce results in a timely manner. You are able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization.

  • Proven experience as a Program Manager or other managerial position

  • Thorough understanding of project/program management techniques and methods

  • Excellent knowledge of performance evaluation and change management principles

Excellent communication and presentation skills, preference for individuals who have worked in a customer-facing capacity

  • Excellent interpersonal and relationship management skills

  • Strong self-starter who is a team player and can work independently in a dynamic environment.

  • Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project, etc.) is a strong advantage

  • Outstanding leadership and organizational skills

  • Excellent communication skills

  • Excellent problem-solving ability

  • BSc/BA diploma in management or a relevant field; MSc/MA is a plus

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

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Sr. Operations Product / Program Manager - 1347362

Cisco Systems, Inc.