Sr. Operations Analyst, Commercial

Job Overview:

Provides expertise and guidance on operational activities and processes, ensuring IQVIA best practices are adhered to. Supports activities including the migration of processes between locations, undertakes optimization and efficiency projects and is consulted as a production subject matter expert during the implementation of new production systems and data services.

Essential Functions:

• Manages an operations initiative such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction program, or infrastructure projects.

• With others, identifies potential opportunities and develops plans to pursue these opportunities.

• Manages projects to create and implement new operational-related systems and processes initiatives.

• Monitors progress against plans and advising accordingly.

• Proactively works to remove roadblocks and issues hindering implementation of initiatives.

• Coordinates operations activities with other functions including service, consulting, business lines and sales, as appropriate.

• May provide specialized knowledge and support on deal/proposal construction and pricing.

• Communicates sales and revenue information to the Medical Affairs lead and RW Commercial Operations business partner

Qualifications:

• Minimum of 3 - 5 years of prior relevant experience.

• Working knowledge of IQVIA products and systems.

• Good PC applications (Excel, Word, PowerPoint) skills.

• Strong focus on process and detail; strong interpersonal and communication skills.

• Demonstrated ability to understand client requirements, systems and processes

• High communication skills.

• Capability to work in multicultural team environment.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $85,300.00 - $127,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.