Summary of Key Responsibilities:
The Adult Senior Oncology Nurse Navigator functions as a member of the multidisciplinary team and serves as an advocate and educator for cancer patients, from diagnosis through end of active treatment.
The Adult Oncology Nurse Navigator's primary function is to ensure the patient remains compliant to the treatment plan. Navigators achieve this goal by building relationships with patients and physicians, coordinating the plan of care, assisting with appointments, transportation needs, education, resource provision and/or representation within the multidisciplinary care environment. The Navigator also assumes responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for cancer patients, including support with interdisciplinary and cross-facility coverage and collaboration.
The Navigator will serve as a liaison between the patient and family, all physicians involved in that patient's care, internal and external healthcare providers, support network members, and the wider healthcare community. This role will require collaboration with local physician liaisons and leadership to conduct internal and external outreach and marketing.
Duties and Responsibilities:
Duties include but are not limited to:
Systematically evaluates the quality and effectiveness of navigators and navigator services, analyzing appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes.
Promotes research and integrates evidenced-based knowledge into the identification of best practice in the delivery of oncology patient navigation.
Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation.
Oversees the practices and processes of ASK Sarah.
Responsible for operating within an approved budget.
Ensures navigators have availability and operation of necessary equipment and/or resources to navigate patient effective through the continuum of care.
Ensure quality of care to executives and their families represents "best in class" care
Serves on appropriate oncology leadership committees and ensures representation at cancer committees across the division.
Drive process improvement. Ensure reporting is in place to demonstrate program outcomes and support performance improvement activities.
Stay current on the latest oncology nursing developments and participate in conferences.
Ensure service continuity. Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absence and undertake succession planning.
Provides leadership, direction and guidance to assigned staff.
Coordinates and maintains the required training and skills of staff.
Implements corrective action and conducts performance evaluations.
Effectively addresses personnel issues in order to promote a productive and healthy work environment.
Undertake other leadership duties as assigned.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
Will navigate patients as needed when gaps are identified
Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement"
During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.
During your employment with Sarah Cannon, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.
A body of information needed to perform tasks; May be obtained through education, training or experience
Knowledge to use computer systems including Microsoft Office, email and internet to support patient navigator role.
Knowledge to review and understand medical records and other patient care information.
The proficiency to perform a certain task
A strong oncology background and understanding combined with compassion and empathy for the cancer patients experience
Demonstrates behaviors of a team player.
Flexible to the changing needs of the patient, team and work environment
Abilities: An underlying, enduring trait useful for performing duties
Ability to advocate and champion excellence in the provision of care.
Ability to engage and work collaboratively with all internal and external consumers and stakeholders e.g. patients, families, surgeons, nursing staff, referrers etc. and win respect on a broad range of health and business issues.
Ability to think critically:
o Trending patient responses and program issues
o Proactively make decisions and problem solve in the presence of ambiguity and changing system and patient needs.
Ability to self-direct including prioritization of multiple simultaneous tasks.
Ability to empathetically, openly and supportively communicate both verbally and in written media.
Ability to maintain strict confidentiality.
Ability to demonstrate sensitivity to cultural needs..
Ability to seek regular input to build strong self- awareness.
Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program
Bachelor's Degree (4 yr. program)
Experience in program development
Experience as a nurse navigator and / or patient educator in oncology
Experience in leadership
Experience in customer service
Time - Given the type of experience stated above:
3 years but less than 5 years
Certification or License:
Certification in Basic Cardiac Life Support (BCLS) (Required)
Current licensure as a registered nurse
Oncology Certified Nurse (OCN) certification achieved or in progress