Napster is seeking a Senior Network Engineer to support the Technical Operations team.
Rhapsody International is a pioneer in digital music and a leading provider of music streaming technologies and services for businesses, including some of the world's most recognized and respected consumer services companies. Rhapsody operates the Napster platform in 35 countries with a premium subscription service giving millions of subscribers unlimited ad-free access to the music they love anywhere, anytime and on any device online or offline. Napster combines the iconic history of one of the most recognizable music brands in the world with the vast experience and technological platform of Rhapsody International Inc., the industry's first subscription streaming service provider. Rhapsody is headquartered in Seattle, with offices in Europe, Asia, and Latin America.
We not only offer a best in class music service directly to millions of customers but we are reshaping the music industry by powering companies to create new innovative music streaming services and experiences with our "powered by Napster" music platform solutions. Would you like to work with us to bring this secret sauce to more customers? Imagine a company dedicated to expanding the music industry. Come work with us and make it happen. Impact how millions of music fans listen to music every day!
About the role:
Napster's Technical Operations team is searching for an experienced Senior Network Engineer who will play a critical role that directly supports Napster's streaming music service. A demonstrated ability to successfully work within a high availability environment is required. The role is directly accountable for: network availability and expected functionality, monitoring, security, and performance optimization.
You are an experienced and highly motivated network engineer who thrives on managing, maintaining and development of high volume production and corporate environments. This isn't your first rodeo and you are able to work effectively both independently and on a team; you are a trusted network engineer with experience communicating across teams to implement best practices for network management. You have a Bachelor's degree or equivalent work experience in a related field.
Senior level experience designing, implementing, and supporting network and security services in mission-critical production data center environments. Ability to identify source of performance issues (bottlenecks, packet loss, routing) using industry standard tools such as iPerf, wireshark/tcpdump, curl,etc.
Senior level experience with web application load balancing and concepts (load balancing algorithms, client persistence, URL rewriting).
Senior level experience with Nexus, UCS/Flexpod and ASA platforms
Shared on-call responsibility to support a 24x7 streaming music service in a mixed vendor environment (Cisco, Citrix, Fortinet, Juniper).
Experience with, and understanding of cloud networking concepts (regions/availability zones, VPCs, route tables, VPNs, security groups, network ACLs).
Provide support to corporate office network requiring thorough knowledge of wifi (security, implementation, troubleshooting), and modern firewall technologies (NGFW).
Deep understanding of core networking technologies including: routing (OSPF, BGP), switching (STP, VLANs, VTP, port channels/VPCs), security (AAA, ACLs, 802.1x, encryption methods), remote connectivity (client VPN, multi-vendor site-to-site VPN).
Experience with, and understanding of TLS client/server communication. Including the management and support of digital certificates (SAN, SNI, client, certificate chaining, etc)
Bonus if you have:
Experience managing cloud objects and services through APIs and scripting.
Experience managing open source applications in a Linux environment (DNS, DHCP).
Experience with change control systems (git, svn) and change management (chef)
Strong proficiency in documentation of processes, procedures, planning and execution of tasks.
Expertise in network monitoring, and management tools (LibreNMS, Oxidized, zabbix, smokeping)
Experience with industry compliance standards such as PCI, and SOX.
Cisco Certified Network Professional (CCNP) and/or equivalent from other vendors
What Sets Napster Apart:
We are very proud of the culture that we have built at Napster. Below is a snapshot of some of our benefits and perks, but what you will be most blown away by is the amazing talent you will get to work with here.
Competitive salary and benefits package, including medical, dental, vision, life insurance
Free Napster Premium Account (with great music discovery advice from your peers)
Downtown Seattle office in the Columbia Tower with amazing views of the city, surrounding mountains and waterways
Centrally located near public transportation, ferries, bike parking, as well as subsidized commuting options.
Highly collaborative, hardworking, open environment where you'll work alongside extremely creative and dedicated people.
Generous PTO (and you are encouraged to use it!)
9 paid holidays
In office snacks, soda and coffee
In-house live music performances
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rhapsody International Inc. is an equal opportunity employer.