Sr Network Engineer

JOB SUMMARY

The Senior Network Engineer performs a variety of advanced technical duties in providing information systems and technology support for the achievement of Good Shepherd's mission and objectives by administering and maintaining operating stability and efficiency of the organization's network systems and infrastructure. Develops and maintains all network-related systems, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity, expertise and latitude is expected.

ESSENTIAL FUNCTIONS

DEMONSTRATES SUPERIOR TECHNICAL LEADERSHIP AND INTERPERSONAL SKILLS

Provide technical leadership and technical monitoring and oversight of, Networking and Telecommunications equipment supporting business, clinical, and communications systems within the organization.

POSSESS STRONG ANALYTICAL/DESIGN AND PROBLEM SOLVING SKILLS

Creates and enforces network security protocols and procedures, using automated technical resources such as firewalls, intrusion detection, and other proactive network defense tools, providing protection of Good Shepherd's computing assets as well as providing appropriate security and confidentiality to corporate and patient data.

Collaborates with other departmental staff in creating and analyzing operational procedures, identifying technical infrastructure issues and recommending solutions.

Helps evaluate requests for hardware and software

Researches and recommends solutions to technology needs compatible with Good Shepherd's technology architecture and infrastructure and resource constraints

Drafts requests for Proposals for hardware or software

Solicits quotes and recommends products and creates and maintains documentation of Good Shepherd's network and IP Telephony systems architecture, operating systems software, devices and communications specifications.

POSSESS STRONG TECHNICAL ABILITIES

Expert level understanding of Cisco Unified Communications Manager; Cisco Contact Center; Cisco Unity Voicemail; Cisco Unified Communications Manager IM & Presence; Cisco Webex Suite, including cloud calling; Webex collaboration hardware (room devices); Cisco voice gateways; etc.

Advanced abilities pertaining to POTS and PRI circuit troubleshooting

POSSESS EFFECTIVE COMMUNICATIONS SKILLS

Provide mentoring and technical guidance to team members and provide input in overall design and structure of new applications as relates to technical infrastructure.

Provide clear, concise communications to departmental colleagues, as well as the Good Shepherd user community to help ensure that satisfactory and productive service levels are maintained.

POSSESS ORGANIZATIONAL AND DEPARTMENTAL TEAM-BUILDING SKILLS

Have mature technical skills and the ability to clearly articulate and clarify design tradeoffs to stakeholders

Take initiative to help lead in the development and monitoring of technical project plans as relates to technical infrastructure.

POSSESS TIME MANAGEMENT AND MULTI-TASKING SKILLS

Perform time-management and multi-tasking activities, balancing daily project work while simultaneously supporting existing network and telecommunications infrastructure.

IDENTIFIES NETWORK REQUIREMENTS

By interviewing customers

Analyzing departments, applications, programming, and operations involving networks, operating systems, servers, and equipment.

COMMUNICATES NEEDS FOR NETWORK RECONFIGURATION & EXPANSION

Identifies the need for network infrastructure reconfiguration and/or expansion.

Documents and communicates this information to supervisor.

Aids in the design and configuration of the hardware for the expansion.

MAINTAINS NETWORK PERFORMANCE

By installing, maintaining, and repairing network equipment

Performing network troubleshooting to isolate and diagnose common PC, LAN, and WAN network problems.

PREPARES AND SUPPORTS USERS TO ACCOMPLISH JOB RESULTS

By providing users with network-related technical support, responding to the needs and questions of users, and responding to inquiries from users, regulatory agencies or members of the business community.

SATISFIES PROJECTED ORGANIZATION REQUIREMENTS

By researching and recommending hardware, software, network, and communication solutions

Coordinating purchase of equipment with vendors and materials management

Working collaboratively with vendors to find solutions to match users' needs.

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE

By attending educational workshops

Reviewing professional publications

Establishing personal networks

Benchmarking state of the art practices.

CONFIGURES\MAINTAINS NETWORK DEFENSE MECHANISMS

Design, configure, maintain, and troubleshoot systems used to defend Good Shepherd's IT infrastructure from internal and external threats, while ensuring the security, confidentiality, and optimum functioning of Good Shepherd's IT Assets and associated information systems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree preferred

Work Experience

5-7 years of related network and infrastructure experience required

Licenses / Certifications

N/A