Sr Mgr/Dep Dir Customer Engineering

Global Foundries Essex Junction , VT 05453

Posted 3 weeks ago

Summary of Role:

To lead and manage a team of Customer Engineers to ensure that customer programs are being managed and executed accurately and timely, and to do so by providing excellent customer services so as to achieve customer satisfaction. This position will be based in Burlington, VT.

Essential Responsibilities:

  • Monitor, report on and implement improvement plans as needed for Customer Engineering Key Performance Indicators (KPIs) such and First Time Prototype Success and Customer Satisfaction.

  • Define system / IT infrastructure improvement plans for customer data delivery projects with the objective of improving the Customer's experience of receiving product specific WIP, electrical and test data.

  • Implement and enhance the systems to process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop response.

  • Apply and improve procedures to effectively communicate to customers on Fab major technical and/or quality issues so as to mitigate exposure and proactively manage customers' expectations. Coordinate problem resolution, manage customer escalation and communication to ensure customer satisfaction and attainment of agreed upon goals.

  • Lead and mentor team members to be proficient in carrying out Customer Engineering's roles and responsibilities through training and coaching. Nurture the next tier of leadership.

  • Synergies and participate with cross-departments in achieving corporate management's business objectives and initiatives.

  • Align with customer engineering counterparts at other fabs on procedures and best practices with the goal of enabling the same customer experience regardless of fab.

  • Communicate project status to management on a regular basis.

  • Perform all activities in a safe ad responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

  • Bachelor's Degree in Electrical/Electronic Engineering or related field

  • 15 or More Years Relevant Experience

  • Prior Direct and Indirect Management Experience

  • Travel 5%

  • Language Fluency English (Written & Verbal)

Preferred Qualifications:

  • Master's Degree and or PhD Electrical/Electronic Engineering or related field

  • Possess strong leadership qualities, system and creative problem solving skills.

  • Ability to Effectively Communicate with all levels of the organization

  • Professional experience in a customer-facing role.

  • Proficient in Chinese Language

  • Proactive, outgoing and energetic.

  • Mature, decisive and discerning.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@globalfoundries.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

An offer of employment with GLOBALFOUNDRIES is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations.

GLOBALFOUNDRIES is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to ethnicity, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Staff Engingeer Customer Engineering

Global Foundries

Posted 3 weeks ago

VIEW JOBS 3/28/2019 12:00:00 AM 2019-06-26T00:00 Summary of Role: To manage and enable all aspects of customer programs from the initial design win to the final delivery including process and product qualification, test, assembly, yield enhancement and ramp to production. This position will be responsible for ensuring that the customer programs are being managed and executed accurately and in timely manner and to do so by providing excellent customer services so as to achieve customer satisfaction. Essential Responsibilities: * Build strong relationships with customer technical teams and establish a channel for effective communication. * Lead a cross-functional team to execute on customer's product requirements and deliver functional silicon that meets the customer's requirements. * Manage all aspects of New Product Introduction (NPI) which includes silicon processing, device centering, yield step-ups, SORT execution, product qualifications, excursion management and post fab services. * Post New Product Introduction (NPI), manage all aspects of ramping product into production. * Address all customer requests, meetings, visits, complaints and feedbacks effectively and timely. * Facilitate quarterly technical or business reviews with customer, analyze customer's feedback and drive improvements plans internally with the goal of constantly improving customer satisfaction. * Communicate project status to management on a regular basis * Perform all activities in a safe ad responsible manner and support all Environmental, Health, Safety & Security requirements and programs Required Qualifications: * Bachelor's Degree in Electrical/Electronic Engineering or related field * 8 - 10 years Relevant Experience * Travel – 5% * Language Fluency – English (Written & Verbal) Preferred Qualifications: * Master's Degree and or PhD Electrical/Electronic Engineering or related field * Possess strong leadership qualities, system and creative problem solving skills. * Professional experience in a customer-facing role. * Proficient in Chinese Language * Proactive, outgoing and energetic. * Mature, decisive and discerning. If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@globalfoundries.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer of employment with GLOBALFOUNDRIES is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations. GLOBALFOUNDRIES is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to ethnicity, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Global Foundries Essex Junction VT

Sr Mgr/Dep Dir Customer Engineering

Global Foundries