Sr Mgr, Store Operations

Time Warner Cable Rochester , NY 14618

Posted 3 weeks ago

Posting Job Description


The Sr. Mgr., Retail Operations, Mobile is responsible for implementation of field-level execution of key strategic initiatives to support the achievement of wireless performance objectives, increase profitability, quality, and knowledge and revenue growth of mobile across assigned region. Launch wireless process innovations that result in enhanced delivery of a quality customer experience, increased knowledge of products/services and support the growth of the business. This position's key focus will be assisting the Director, Retail Sales Operations in implementing and executing the Retail Sales Mobile Strategy and operational processes.


Responsible for managing process of acquiring Exclusive Branded Partners, staff readiness and back of the house store operations, including inventory management for all wireless devices and accessories and the POS System.

Partners with Sr. Director, Mobile Strategy and Sr. Manager, Retail Operations to ensure alignment with the execution of wireless and BAU strategies and manage the coordination of continuous business process improvements to enhance the customer experience and achieve increased sales and revenue.

Develops, manages and communicates overall operational plans, strategies and matrix requirements to field leaders and monitors and evaluates results.

Partners with Director, Retail Strategy for Partners and Big Box and other cross-functional teams, including logistics and warehouse to implement mobile operations standards and ensure supporting tools, technologies and accessories are in place to enable employees to meet and exceed performance standards.

Ensures programs are in place to meet the mobile merchandising expectations at all stores within scope of responsibility.

Proactively and consistently evaluates mobile standards and policies against business results, employee and customer feedback. Implements best practices in process improvement programs.

Creates end-to-end operational plans. Assists in managing mobile project milestones and deliverables and change requests that support business goals in collaboration with store management. Develops and utilizes appropriate tools in support of project tracking.

Delivers progress reports, proposals, requirements, documentation and presentations as necessary to effectively communicate wireless strategies and tactics to team members and stakeholders in a transparent manner.

Participates in project post mortems and provides recommendations to identify areas of opportunities for future improvements.

Creates an environment of continuous learning and development where employees are able to enhance their skills in a wireless sales environment and maximize their potential through coaching, training and objective performance management.

Ensures all store employees within span of control are trained and manages strict enforcement of all company policies and procedures.

Performs other duties as requested by leadership.


Skills/Abilities and Knowledge

  • Ability to read, write, speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.

  • Experience as a Director, Sr. Manager or Manager in a destination shopping environment

  • Experience in opening new retail stores

  • In-depth understanding of wireless sales and strategy

  • Proficiency in inventory and merchandising management

  • Strong change management skills and techniques

  • Knowledge of process and procedure design and documentation

  • Incumbent will be expected to organize/prioritize work and manage multiple projects simultaneously

  • Highly developed analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats

  • Ability to build strategic partnerships within all areas of the organization by exhibiting excellent interpersonal, leadership, influencing and presentation skills

  • Able to articulate a passion for delivering a great customer experience during multiple roles in their career

  • Competency in personal technology, such as mobile device and personal video platforms

  • Knowledge and ability to use personal computers and software applications


Bachelor's degree or equivalent experience


Excellent knowledge of telecommunications products and services

Leadership skills to function as a strategic business leader able to align with company's culture and values

Knowledge of all functions and related tasks in the area of retail store operations

History of identifying market trends and risks, communicating those to their leaders and then working with strategic partners to develop response plans


3-5 years of Leadership experience

3-5 years of Wireless or telecommunications leadership experience

3 + years of Project Management experience


Retail environment

Exposure to moderate noise levels

Travel to multiple locations to oversee and monitor store operations

Professional attire and appearance

Valid driver's license and ability to meet Charter's motor vehicle requirements

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr ConsultantSales Operations

Windstream Communications

Posted 7 days ago

VIEW JOBS 3/24/2020 12:00:00 AM 2020-06-22T00:00 The Sr. Business Manager is responsible for providing sales leadership with guidance on strategy and resource deployment based on business analytics. The role will serve as a strategic partner to Regional Sales leaders, working with them to understand the business drivers impacting channel performance revenue growth triggers. In addition, the Sr. Business Manager will also be required to work cross functionally to ensure the sales strategy is deployed and inspected. This individual must have a demonstrated ability to break down barriers and influence decisions based on facts and a logical thought process. The Sr. Business Manager is responsible for leading best practices in sales process, sales analysis, and metrics leveraging for multiple sales regions. Engages with multiple sales leaders to identify data and analytical needs and translate those into best in class reports and dashboards, driving standardization and scalability across organizations whenever possible. This role will enhance sales productivity by identifying opportunities to streamline processes that impact sales. Represents sales' processes and interests across the company, working with colleagues to improve sales effectiveness. The role will act as the "Right Hand" of the Regional Sales leaders in running the business. Key Responsibilities: -Understand and support business needs by delivering sales management with decision oriented information and reports such as activity, results, and pipeline reporting, quota and attainment. Owns overall accountability for the quality and quantity of the metrics delivered on an as needed and scheduled basis. -Drive weekly sales forecast and pipeline reviews and analysis with multiple regional sales leaders by providing insights and recommendations based around key operational data. -Prepares data and slides for ops reviews, QBRs and other executive meetings. -Serves as an internal advocate and liaison between the regional sales organization and other functions (i.e. pricing, proposals, service delivery, etc.) to ensure the needs of the sales team are met. -Works across multiple functions (Finance, HR, IT, Product, Marketing, etc.) to influence programs that drive increased sales and revenue -Ensure that the sales process is widely understood by the sales team members and managers and aligned to the customer buying process. -Leads efforts to drive process and discipline into the improvement and adoption of Provide focused training on common data entry, dashboards, reports, interpretation of results, to reinforce use and understanding. -Manage the use of to provide increased efficiency to team members and clear visibility for management into all business areas. -Leads sales process improvement opportunities and drives project plans to implement changes. May fill a dual role of Project Manager/Business Analyst on large impact projects. Minimum Requirements: College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired. Windstream Communications Rochester NY

Sr Mgr, Store Operations

Time Warner Cable