Sr. Mgr. Enterprise Monitoring
Innovate to solve the world's most important challenges
The Enterprise Monitoring Leader provides strategic leadership and end-to-end Enterprise Monitoring ownership, delivering business results through technology, processes, people, and tools across the key business and functional areas. Own the tactical and strategic lifecycle, direction and innovation of Enterprise Monitoring at Honeywell. This position is responsible for leading Enterprise Monitoring teams, collaborating globally with all Honeywell Businesses, Service Owners, and Supplier Focals, ensuring that a solid monitoring practice and strategy is in place and integrated with the IT Service Management (ITSM) framework for automatic alerting, tracking, escalation and resolution of issues impacting Honeywell services. This role will be accountable for Honeywell's enterprise-wide strategy, implementation, and operations for end-to-end monitoring of application and infrastructure utilizing and enhancing the currently deployed technologies: Catchpoint, Geneos, AppDynamics, Splunk, VRealize Ops, Nagios, Chef, and ServiceNow.
Accountable to design, implement and operate software tools and process for end-to-end monitoring of all technology assets. Honeywell's Global Enterprise Monitoring roadmap scope includes both internal technologies and external technologies.
Lead team efforts to design, integrate, consolidate, correlate and implement monitoring systems for core infrastructure, cloud infrastructure, applications, performance monitoring, and synthetic monitoring.
Resolve complex technical issues and drive innovation that improves system availability, resiliency, and performance.
Build end-to-end monitoring, detection and prevention tools for both internal Information technology assets and external product/go-to-market environments.
Develop and drive solution cost benefit / ROI modeling and analysis.
Partner with the rest of the technology teams including application development, testing services, network engineering, security, and operations to establish end-to-end monitoring strategy.
Engineer monitoring solutions operations and policies to drive proactive alerts and notification.
Work with operational teams to automate proactive actions to proactively solve problems through automation
Use predictive analytics tools to analyze real-time data building a dynamic service model to correlate abnormalities to forecast problems and prioritize issues based on business impact.
20 Team and performance management 20 Drive service management best practices 20 Ensure processes are fit for purpose 20 Develop team capability 20 Drive cyber safety
YOU MUST HAVE
Bachelor's Degree and minimum
10+ years IT experience with a min 5 yrs. Monitoring & Operations experience
Experience with Splunk, Nagios, VROps, Chef and ServiceNow preferred
Strong people management experience
Experience in applications and infrastructure design, delivery & operation
ServiceNow ITOM (Event Mgmt. & Operational Intelligence) experience
AIOps (Artificial Intelligence Ops) strategy practice or awareness
Strong technical capabilities in contemporary software driven hardware and software as services
Futuristic-orientation, contemporary business thinker and high energy and proactive leader
Strategic Planning: Ability to define the problem/issue, root cause analysis, charter and resource corrective and preventive problem solving teams to create highly robust solutions which run 24x7 with 0 down time. One Honeywell perspective to focus on enterprise value through the right level of standardization
Ability to define vision for the organization rallies the team around the vision, set high expectations and manage to expectations to operate seamless and evolving solutions.
Manage multiple vendors with excellent partnership orientation and long term enterprise strategy in mind
Strong operation management experience including understanding of critical incident resolution, rapid problem solving and critical and strategic thinking to take the best course of action for the enterprise (ability to manage crisis)
Experience with Agile and Lean methodologies a big plus to produce in a fast-paced environment
Excellent communication skills both written and verbal and presentation skills
Must be a US Citizen due to contractual requirements.ExemptHow Honeywell is Connecting the WorldINCLUDES
Continued Professional Development
Some Travel Required
Job ID: HRD43266
Category: Information Technology
Location: 115 Tabor Road, Morris Plains, NJ 07950 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.