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Sr. Member Relations Representative

Expired Job

Herbalife Torrance , CA 90501

Posted 2 months ago

About Herbalife Nutrition

HerbalifeNutrition is a global nutrition company whose purpose is to make the worldhealthier and happier. We have been on a mission for nutrition - changingpeople's lives with great nutrition products & programs - since 1980.Together with our Herbalife Nutrition independent distributors, we arecommitted to providing solutions to the worldwide problems of poor nutritionand obesity, an aging population, skyrocketing public healthcare costs and arise in entrepreneurs of all ages. Herbalife Nutrition offershigh-quality, science-backed products, most of which are produced inCompany-operated facilities, one-on-one coaching with an Herbalife Nutritionindependent distributor, and a supportive community approach that inspirescustomers to embrace a healthier, more active lifestyle.

Herbalife Nutrition's targeted nutrition,weight-management, energy and fitness and personal care products are availableexclusively to and through dedicated distributors in more than 90countries.

Through our corporate social responsibility efforts,Herbalife Nutrition supports the Herbalife Family Foundation (HFF) and its CasaHerbalife programs to help bring good nutrition to children in need. HerbalifeNutrition is also proud to sponsor more than 190 world-class athletes, teamsand events around the globe, including Cristiano Ronaldo, the LA Galaxy, andnumerous Olympic teams.

Herbalife has over 8,000 employees worldwide, and ourshares are traded on the New York Stock Exchange (NYSE: HLF) with net sales ofapproximately $4.4 billion in 2017. To learn more, visit


TheSr. Member Relations Representative will be responsible for supporting superiorcustomer service initiatives by assisting frontline representatives and Memberswith all business inquiries. This rolewill also be expected to answer, manage and record inbound and outbound calls from agents and

Members following departmental established guidelines as well as supportdepartmental projects related to process improvements, staff development and workefficiencies


  • Support the Herbalife philosophy by promoting new products, sales tools and marketing campaigns.

  • Manage, audit and complete pending inquiries.

  • Generate daily reports from the Herbalife Contact Management database (HCM).

  • Adhere to the career manual policies and accurately guide Members to make sound decisions.

  • Embrace and accurately promote company events, promotions and product campaigns.

  • Identify and resolve escalated situations to promote positive outcomes.

  • Track and audit call volume on the Herbalife Contact Management (HCM) to identify trends and patterns that support process improvements in the frontline and backline areas.





  • Proficiency in MS Excel, Word, PowerPoint, Access and Internet Explorer

  • Results oriented with strong customer service skills

  • Excellent communication, decision making and problem solving skills

  • Ability to function as an effective team member and interact effectively at all levels

  • Ability to adapt and learn new systems/technologies

  • Ability to type 40 wpm and10 key by touch


  • 2 years of Member Relations experience, with an additional 2 years of customer service experience


  • High School Diploma


  • Ability to solve practical problems, proactively identify issues and organize workload for effective implementation under general supervision

  • 5 years of customer service experience in a call center environment

  • Strong knowledge of Herbalife's Marketing plan and products

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VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 COMPANY OVERVIEW: Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people's lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world. POSITION SUMMARY STATEMENT: The Representative, Member Relations will be responsible managing high volumes of in-bound calls and maintaining detailed records of each inquiry via the Member Relationship Management log. DETAILED RESPONSIBILITIES/DUTIES: * Understand Herbalife policies and business operations to deliver accurate information to Members, ensuring operational excellence and superior customer service. * Process orders, document and respond to concerns or questions from Members. * Successfully navigate through various applications, reference materials and use internal resources effectively. * Embrace and accurately promote company events, promotions and product campaigns. REQUIRED QUALIFICATIONS: Skills: * Superior customer service skills * Bilingual Spanish * Excellent written and verbal communication skills * Proficiency in MS Office Suite applications * Strong analytical, organizational, planning and problem solving skills * Ability to type 40 wpm and 10 key by touch * Ability to maintain a professional demeanor at all times and interact effectively at all levels Experience: * 2 years of customer service experience in a call center environment Education: * High school diploma PREFERRED QUALIFICATIONS: * 6 years of customer service experience in a call center environment * Bachelor's Degree Herbalife Torrance CA

Sr. Member Relations Representative

Expired Job