Sr. Medical Customer Service- Immediate Benefits And Paid Training!

Biolife Plasma Services Omaha , NE 68102

Posted 5 days ago

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

This position is responsible for performing job functions in Phlebotomy and may perform Medical History job skills as assigned and trained to complete.

All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.

ACCOUNTABILITIES

  • Committed to meet customer service expectations (10%)

  • Greet donors as they enter and exit the donor floor.

  • Answer phones within reasonable timeframe.

  • Maintain orderly filing system, purging records as needed.

  • Perform all required duties in the area of Phlebotomy (including, but not limited to): (70%)

  • Perform venipuncture of donors and programming of plasmapheresis machine.

  • Monitor donors during donation process and manage donor reactions.

  • Perform all duties required for the setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP, within scope of training.

  • Install, prime, and disconnect disposable sets on the plasmapheresis machines

  • Stock supplies break down empty cartons and assist with proper disposal.

  • May perform all required duties in the area of Medical History (including, but not limited to): (20%)

  • Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.

  • Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.

  • Enter donor information into the Donor Information System (DIS).

  • Coordinate donors to donor floor and compensate donors using the Debit Card system.

Job Description / Role Profile

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

  • Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.

  • Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.

  • Ability to multi-task and work as a team player.

Leadership

  • Integrity

  • Fairness

  • Honesty

  • Perseverance

  • Putting the patient at the center

  • Building trust with society

  • Reinforcing our reputation

  • Developing the business

Decision-making and Autonomy

  • Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
  • Refers to management team for escalated donor/employee concerns (internal)

Interaction

  • Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)

  • Attend staff meetings and other team meetings as required.

  • Good verbal communication and customer service skills.

Innovation

  • Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

Complexity

  • Production environment requiring the ability to walk and stand for the entire work shift.

  • Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.

  • Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs.

  • 50 lbs.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.

  • Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required

Desired: Experience in a laboratory, hospital, or other regulated environment is a plus

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Non-Exempt

  • Other duties and responsibilities as assigned.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda's Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law

  • Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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Sr. Medical Customer Service- Immediate Benefits And Paid Training!

Biolife Plasma Services