Amtrak Washington , DC 20319
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES
This position is responsible for effective analysis of a disperse set of demand, operation and customer satisfaction data, and the creation of clear and concise insight and analytics reports for Amtrak ridership, ticket revenue, competitive mode information. This position is also responsible for the automation and improvement of existing processes while maintaining existing levels of quality, as well as the ability to extract meaning from diverse data sets, and interpret data using a variety of tools and methods. This position is responsible for developing analyses of service disruptions and forecasts of the lost demand due to these reductions in service, as well as the creation of Tableau dashboards and reports.
Interpret ridership, ticket revenue sales, customer satisfaction and other data and providing trend analysis along with comparisons to Budget and forecasts.
Provide analysis and reporting of demand and customer satisfaction measurement data.
Create and report Customer Relationship Marketing (CRM) analytics using the AMD and/or other CRM databases.
Develop Tableau dashboards including the effective use of a Tableau server.
Effective use of the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS 'big data' technologies (including Redshift).
Effective preparation of raw data (structured, unstructured, and mixed datasets), exploratory data analysis, processing, classification, and prediction.
Use of appropriate statistical analysis and application of statistical techniques to determine measures of central tendency, correlation, sample size, significance of differences, etc.
Interact with top and middle level Amtrak management for analytics and reporting.
BS or equivalent degree in computer science, economics, statistics, math, or advanced analytics or related field.
5 to 7 years of experience in analytics of large data sets and the creation of effective reporting, preferably in marketing or financial areas.
Experience with visualization software (Tableau) or other analytical tools.
Demonstrated exceptional analytical and problem-solving skills.
Demonstrated expertise in effective use of complex databases and understanding of diverse mainframe and PC systems.
Effective writing, presentation, and interpersonal communication skills; time management; and conflict resolution and investigative skills.
Comfort with large amounts of complex data from multiple sources coupled with the ability to see linkages and relationships within and between sources.
PREFERRED WORK EXPERIENCE:
Proficient using Python and SQL, including standard data libraries such as pandas, keras, matplotlib.
Familiarity with data cleansing, data preparation and munging - working knowledge of a data cleansing tool and best practices.
Transportation planning experience.
Extensive project management experience.
COMMUNICATION AND INTERPERSONAL SKILLS:
Posting Location(s):District of Columbia; Maryland; Virginia
Up to 25%
Employment Experience Requirements:
5 - 7 years of experience
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Marketing || Corporate