Sr. Manager, Transitional Care Operations

Company: Oak Street Health

Title: Manager, Transitional Care Operations

Role Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. The Manager, Transitional Care Operations at Oak Street Health will primarily be responsible for managing Transitional Care Coordinator Supervisors. Transitional Care Coordinator Supervisors provide day-to-day oversight and support to the Transitional Care Coordinator (TCC) team. TCCs are an integral part of the team who help track patients across hospital and post-acute settings and help them get connected back to primary care.

This remote role will supervise TCCs supervisors, support operational initiatives, drive their team towards achieving operational and clinical outcomes measured via a variety of metrics, and generally ensure the team is running smoothly on a daily basis.

This includes but is not limited to: onboarding new TCCs, obtaining EMR access, assisting with workflow development, collaborating with Transitional Care RNs, Practice Managers, hospitals, community providers, and care teams, and ensuring the TCC team is exceeding expectations. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will primarily be a remote work position.

Core Responsibilities:

• Staff Management

• Serve as Transitional Care Coordinator position owner

• Coach TCC Supervisors and recommend methods to improve TCC performance

• Hire, train, supervise, coach, mentor and manage team

• Audit TCC Supervisors and TCC Panels

• Ensure that OSH is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

• Transitions Operations

• Ensure Transitions operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

• Support team in identifying, designing, and implementing process improvements

• Lead the implementation of operational initiatives, including training the team on new initiatives and workflows

• Track resource issues and develops solutions

• Partner with Sr. Associate, Population Health to develop and refine reporting needs to track and report on operational processes and productivity

• Leadership

• Partner with programmatic leadership to lead the Transitions operations and make collaborative decisions that support the best interests of the patients and team

• Provide an overview of the role at leadership meetings (such as at PM, PHD, RDO Huddles and onboarding)

• Other duties, as assigned

What are we looking for?

• A flexible and positive attitude

• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities

• A welcoming and nurturing attitude toward our patient population

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

• Strong computer skills and basic knowledge of Microsoft Excel and electronic medical records

• Experience in customer service setting (specific experience in healthcare preferred but not required)

• Experience with care coordination and collaborating with an interdisciplinary team

• High level of integrity

• Proficient PC skills

• College degree preferred, high school diploma required

• People management experience

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health