Sr Manager, Transformation

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

Reporting to the Senior Director of Transformation, this position is responsible for achieving the transformation agenda as it relates to the Elevate Operations Portfolio at T-Mobile. The Operations Portfolio includes transformation scope related to the Source to Pay, Plan to Deliver, and Order to Cash workstreams as well as asset and device lifecycle management. Experience within a Procurement and/or Supply Chain function is required. The Sr Manager, Transformation will work closely with key business partners across procurement and supply chain as well as the enterprise. This role leads the team responsible for identifying and launching transformative process changes for the Operations workstreams (STP, PTD, OTC, ALM, and DLM) to advise, influence, support and execute the end state vision for transformation. The position plays a meaningful role in scoping key business requirements, crafting and documenting best practice processes, as well as ensuring the vital tools are available to drive value.

The Sr Manager, Transformation will play a key role in improving the quality and efficiency of core processes. They will collaborate across all major process areas, interacting mostly with key business stakeholders from across the enterprise to optimally communicate the value of process changes. Primary responsibilities include documenting as is and to be processes and associated metric improvement and value for each future state process. This role will understand and communicate the new business process and technical capabilities to ensure they support the desired transformation. This position plays a key role in the evangelizing of transformative technology and processes, operations, data, and governance across all impacted stakeholders. Knowledge of the Oracle application and transformation is desired.

Job Responsibilities:

• Management, development, and mentor: Leverages goal setting, ongoing assessment, coaching, and performance evaluation to support performance and behavior objectives for direct reports. Understands and communicates the functional group's vision and builds alignment of their area to that vision. Recognizes development needs and identifies/crafts development opportunities within workgroup. Contributes to succession, diversity and talent pool planning.

• Execute on the transformation; implementing short- and long-term improvements, including the development, documentation, and validation processes. Manage multiple project deliverables including identifying vital resources and developing a schedule to meet completion deadlines.

• Initial focus will be on the analysis and redesign of processes, engaging business stakeholders to understand problem use cases, identify process simplifications and improvements, and work to gain consensus on approach. The process design should be tied to the Oracle technology implementation. Identifying and incorporating key data and operational dependencies and risk across the organization. Define the transformation opportunities, roadmap and execution details.

• Lead a team that is responsible for the design, build and delivery of transformational programs with ability to develop implementation plan, design, development, test and deployment of future state capabilities. Influence the adoption of new processes and capabilities by working through business, technology, and finance partners; and provide client focused support to business teams as they adopt new capabilities.

• Lead a team that is responsible to operate and support the platform and systems developed, establish and track KPIs, Cross program alignment and process optimization.

• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• Masters degree preferred, Business Administration / Computer Science

Work Experience:

• More than 10 years Knowledge of key business processes along with strong analytical skills. (Required)
• 4-7 years Experience in owning, managing and delivering large transformation projects. (Required)
• More than 10 years Progressive leadership experience in setting technology strategy, software development, engineering, and operations. (Preferred)
• 4-7 years Management consulting experience in strategy, finance, operations, risk management, and systems integration. (Preferred)
• 2-4 years Management/Leadership of a team. (Required)

Knowledge, Skills and Abilities:

• Technical Project Leadership (Required)

• Business Acumen (Required)

• Communication (Required)

• Vendor Management (Required)

• Cross Functional Relationships (Required)

• Project Management (Required)

• Governance (Preferred)

• Management Consulting (Preferred)

• Finance (Preferred)

• Risk Management (Preferred)

• Integrations (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):Yes 25%

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.