Sr. Manager, Technical Operations

Job Description Job Description Reporting to the Senior Director of Operations, the Sr. Manager, Technical Operations, is responsible for overseeing master control, and the full-time personnel within the technical operations area.

This position will work as part of a collaborative operations manager team and have superior knowledge of master control and technical operations, including signal flow in a multi-layered, multi-channel environment. Responsibilities include providing support to other departments as it pertains to master control and video control duties, assisting the technical operations manager in developing and implementing daily procedures, training, and mentoring of master control and operations technician staff, and providing assistance in scheduling and evaluating staff and maintaining budgetary guidelines for staffing hours, over-time and the closed captioning budget. In addition, this role will be integral in staying on top of technological innovations to constantly improve our workflow and process within Master Control and Operations.

We believe in the potential within every individual. If you’re passionate about this role, we encourage you to apply even if you do not meet all the requirements that are listed within this job description. Essential Duties and Responsibilities:

Oversee daily operations of the master control room and the technical operations workflow. Recommend and implement new procedures that will increase quality control and dictated by the developing needs of the network both on a technical and operational level. Knowledge of master control and technical operations as well as overall knowledge of signal flow through all areas of operations; assist technical operations manager in developing and recommending improvements.

Assure quality in the master control output and the areas supported by technical operations by ensuring that all policies and procedures are being followed accurately and consistently. Work with technical operations manager to resolve issues Manage and supervise full-time MCR & technical operations employees including managing performance, conducting reviews, managing employee relations, and assuring compliance with existing company policies and procedures. Work with the technical operations manager to identify individual operator developmental and training needs; make recommendations as to hiring and career advancement and promotion, in addition to other changes of status of master control and operations technicians.

Assist with training of operators as needed based on experience and needs of the department. In partnership with Sr. Director of Operations, VP of Technology and Engineering Lead, stay on top of technical advancements and vendors to keep NESN’s master control workflow and process on the cutting edge of the industry Complete, and/or lead, other related projects and tasks as needed Qualifications: 8 or more years of progressively complex related experience and 5 or more years of managerial or supervisory experience.

Ability to excel in a highly technical environment and learn new technologies quickly Excellent organizational skills and must be extremely detail-oriented Ability to successfully work in a fast paced, and ability to create structure and process on the fly Must have strong communication skills and interpersonal skills, and possess a positive “can-do” attitude Must be a self-starter who can work independently with minimal supervision but also able to work effectively within a team environment Must be able to work weekends, nights and holidays as needed Embrace NESN’s Core Values of People, Customer Focus, Adaptability, Teamwork, Diversity, Integrity, Accountability, Passion, Social Responsibility We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place. Some of the benefits we provide include: Medical and Dental plans which are currently funded by NESN at approximately 85% Pre-Tax HSA, FSA and Dependent Care Account 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%. Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN Paid parental leave Time Off Benefits

• Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year Team Store Discounts

• Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID Paid Volunteerism

• NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events. Tuition Reimbursement

• NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers. LinkedIn Learning Courses

• Eligible employees receive a free membership to LinkedIn Learning which provides on-demand learning to thousands of courses anytime, anywhere from your computer to your mobile device. MBTA Reimbursement

• Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work Travel Assistance & ID Theft Protection Estate Guidance

• The Hartford helps employees protect their family’s future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire. Additional Perks & Employee Discounts

• As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more Who We Are NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National.
  
  The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials. As of Fall 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY. Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company.
  
  Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration. NESN is proud to be a diverse and inclusive employer.
  
  We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.