Sr Manager, Systems Engineer, IT (Servicenow Platform)

Sr Manager, Systems Engineer, IT (ServiceNow Platform) Who we are: Agios is a biopharmaceutical company that is fueled by connections.

We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases - and make a bigger difference in their lives.

In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company's leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. The impact you will make:

Agios Pharmaceuticals is searching for a dynamic Sr Manager, Systems Engineer to join our growing IT team. We want someone who cares about this important work, and who's driven to connect to our mission of helping these patient communities. The Systems Engineer will be responsible for maintaining and enhancing ServiceNow platform.

This position will work closely with business partners to provide oversight, support and guidance on the implementation and support of functional and technical requirements within the enterprise ServiceNow ITSM solution. This also includes administering and growing the ServiceNow platform for increased use and efficiency around the organization. What you will do:

Manage and maintain the ServiceNow platform to ensure its smooth operation Configure and enhance core application including, but not limited to: Service Catalog, Service Portal, Knowledge Base, Change Management, Dashboards, and Reporting Load, manipulate, and maintain data between ServiceNow and other systems Participate in deployment of features and ServiceNow releases Make recommendations and participate in implementing ServiceNow requirements and solutions Act as primary contact for ServiceNow software and service provider relationships Define and carry out technical testing, deployment plans, and transition to L1/L2 support Provide architectural controls and impact analysis for new requirements. Performing design, configuration, development, testing, and deployment activities for our applications including ServiceNow.

Articulate design considerations, trade-offs, benefits, and recommendations for technical architectures with scalability and supportability in mind What you bring: Bachelor's Degree and 5+ years of experience in ServiceNow administration Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management Successful problem solving and debugging skills.

Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances Good listening skills with ability to make timely well-informed decisions. Ability to translate business requirements and architectures into system designs Willingness and ability to be a "hands-on" contributor as needed Experience with Identity and Access Management programs and associated technologies a plus Knowledge of software validation practices and GxP operating procedures What we will give you: Deliberate Development.

Your professional growth as one of our top priorities. Flexibility. We're all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity.

When you're at your best, we're at our best. Premium benefits package. We invest in the health, wellbeing and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.

Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy. Psychological safety.

We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. Commitment to diversity . We strive to foster a welcoming workplace where everyone can thrive.

We're continuously looking to improve the inclusivity of our workforce. Commitment to community. We're an active participant in the communities that surround us - the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.