Sr. Manager, Solutions Manager

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

#LI-RC4

What you will be doing

We believe in achieving our purpose "to bring people together around the joys of food and to inspire well-being" by earning associates and customers for life, enabled by creating meaningful connections. We are committed to providing all the necessary training, solutions, and tools for our associates to deliver on our purpose. We continuously upgrade and experiment with new initiatives in our in-store and retail operations solution and platform to support our associate and customer experience.

Main responsibilities

• Execute the vision and strategy by leading the business plan solutions and roadmaps, developing and managing the processes for implementation.

• Lead the development of the customer and associate experience

• Manage all components of the roadmap from start to finish across all solution lines

• Create acceptance and support for the solution vision across the customer base and with key partners

• Work with internal (HR, Tech, Engineering, Operations) and external (vendors, suppliers) teams to create and build breakthrough solutions.

• Define creative, high quality, and clear solutions based on roadmap strategy and vision

• Translate the customer and associate experience to detailed, crisp user stories that can be used in the solution vision

• Translate the customer and associate challenges into detailed, crisp business requirements used to create specifications and architecture solutions for each application.

• Manage prioritization and trade-offs among customer experience, associate experience, performance, and operational support load

• Proactively identify and resolve issues that may impair the team's ability to meet strategic, financial, and technical goals

• Monitor financial results, continuously assess factors impacting performance, review opportunities and take appropriate actions to improve KPIs

The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Of, paid holidays (9days annually), bereavement pay, and retirement benefits (pension and/or 401K eligibility). Associates in this position are also eligible for a quarterly bonus.

What we are searching for

• A negotiator - you see the possibilities through the challenges and maximize opportunities

• A networker - you develop and build extensive relationships

• A collaborator - you work across levels and functions to get results

• A problem-solver - you find ways to get things done

• A diplomat - you work well with a diverse group of people with different backgrounds.

• A relentless learner and observer - you know the trends in food…. cooking, restaurants, cuisines, etc., understanding the consumer and the industry never stop changing

• An innovator - you look for a better way, seeking to understand where the consumer is headed and how we can lead as a retailer

• A conviction - you have passion for developing and increasing value

• 8+ years of leadership experience in solution, tech, retail industry

• Proven success in scaling processes, systems, solutions and people to meet objectives

• Bachelor's degree with a technical discipline

• 5+ years of software platform or SaaS solution management experience

• Experience working on at least one of: large scale transactional systems, distributed systems, big data systems, ML tools, or cloud services

• Experience leading cross-functional teams to deliver solutions and projects

• Experience defining multi-year solution strategies and executing on associated roadmaps

• Experience coordinating requirements across customer groups

• Broad technical breadth and depth including familiarity with Machine Learning, streaming big data, web services, and back-end application infrastructure

• Proven track record of taking ownership and successfully delivering results

• Passion for creating innovative solutions for consumers in households

• Experience delivering innovative software solutions

• Comfortable assessing and taking risks

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions

• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners

• Experience with developer/scientist evangelism.

• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously

• Ability to think strategically and execute methodically.

• History of teamwork and willingness to roll up one's sleeves to get the job done.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).